MARYNELLY CARPENTER
Boca Raton,FL
Summary
Forward-thinking Executive with 20 years of Florida insurance experience. Maintaining consistent growth and sustainability. Analytical and personable leader with excellent compliance management, strategic planning, and operational oversight skills.
Overview
19
19
years of professional experience
Work History
Executive Director of Service and Development
John Galt Insurance Agency
Fort Lauderdale, FL
10.2019 - Current
- Improve profitability by developing and implementing new retention strategies.
- Stay current on best practices and cutting-edge ideas to improve organizational effectiveness.
- Recruit, hire, and train employees on operations and performance expectations.
- Review, correct, and approve staff hours for payroll.
- Establish customer-oriented needs-based review process to educate customers about insurance products and trends within the industry.
- Market and provide insurance products and services to develop and maintain client relationships and increase revenue.
- Inform Executive Team about trends, issues, and activities to facilitate policymaking.
- Assess potential collaboration opportunities to enhance organizational value and improve efficiency.
- Assist customers with premium questions, effective dates, and endorsements as needed.
- Handling customer escalations.
- Manage department workflows.
- Develop strategies and tactics to fulfill company goals.
- Maintain accountability for operational and fiscal integrity, effectively managing designated budget.
- Establish strategic direction and goals to accomplish department objectives.
- Strengthen company business practice by developing and implementing operating procedures.
- Recommend appropriate staffing techniques to meet demands and manage costs.
- Successfully improved employment turnover through creating incentive and training programs.
- Create and implement quality metrics.
- Provide organizational leadership and collaborate with executive partners to establish long-term goals, strategies, and company policies.
- Oversee corrective action plans to remedy structural, organizational, and departmental issues.
- Manage and respond to Department of Financial Service complaints, carrier reviews, and subpoena requests.
- Hire, train, and mentor staff members to maximize productivity, quality, retention, and cross sell opportunities.
- Create a program to promote new managers from within, leading to a cohesive leadership structure.
- Coordinate effective communication links between Sales Agents and Customer Service Department.
- Review industry trends and marketplaces to shape solutions and approaches.
- Develop and implement Department Standard Operating Procedures.
Underwriting Manager
Florida Family Insurance
Jacksonville, Florida
02.2017 - 02.2018
- Develop and implement High Value Program.
- Analyze high-value quotes to determine eligibility of risk.
- Met with vendors as needed to ensure department has the necessary tools to succeed.
- Responsible for evaluating and overseeing staff.
- Manage Replacement Cost Evaluation Project.
- Develop, implement, and manage quality assurance process.
- Schedule staff meetings as needed.
- Analyze department workflows and reorganize staff to improve efficiency, reduce expenses, and increase revenue.
- Establish relationships with key agents and colleagues.
- Assist Agency Marketing Management Team with escalated underwriting reviews.
- Answer daily questions from Underwriting Supervisors, Senior Underwriter, and Underwriters.
- Respond to Claim Department’s material misrepresentation reviews.
Underwriting Manager
People's Trust Insurance Company
Deerfield Beach, Florida
10.2014 - 10.2016
- Responsible for hiring and training team.
- Developed and implemented an organizational structure to improve productivity.
- Implement regional teams and goals.
- Develop, implement, and oversee staff evaluation process for individual growth and leadership identification.
- Analyze department workflow and restructure department to improve efficiency, reduce expenses and increase revenue.
- Implement workflow process and procedures to improve efficiency and capitalize on team members’ strength.
- Analyze high-value quotes.
- Responsible for creating and updating the Levels of Authority.
- Assist in developing and implementing Underwriting Guidelines.
- Create Standard Operating Procedures.
- Review policy language, guidelines, and applications with Product Department.
- Work with the Legal Department as needed to ensure compliance with state insurance laws, regulations, and legislation.
- Work with IT Department and Project Manager developing company website.
- Establish relationships with key agents.
- Assist Agency Marketing Management Team with escalated underwriting reviews.
- Answer daily questions from Processing Supervisor, Processing Team Lead, Senior Underwriters, Sales and the Customer Service Department.
- Respond to queries including material misrepresentation reviews from both the Claims and Legal Department.
Senior Underwriter
People's Trust Insurance Company
Deerfield Beach, Florida
10.2013 - 10.2014
- Analyze high value quotes to determine the acceptability of the risk.
- Responsible for developing the high value review process.
- Work with IT Department to integrate new systems.
- Facilitate and simplify the agent quote and bind process.
- Review and recommend policy language, guidelines, and application updates with Product Department.
- Review escalated referrals from Customer Service, Claims, and the Legal Department.
- Review and respond to Department of Financial Services complaints.
- Facilitate training for the Underwriting Department.
- Respond to material misrepresentation reviews from the Claims and Legal Department.
Underwriter
People's Trust Insurance Company
Boca Raton, Florida
05.2011 - 10.2013
- Review new business and renewal applications to ensure eligibility of the risk.
- Process endorsements, issue repair memos, reinstatements, non-renewals, and cancellations.
- Educate agents consistently regarding company products and guidelines.
- Develop productive working relationships with agents.
- Train Marketing Representatives, Field Risk Inspectors, and Underwriters.
- Promoted retention through high-quality service.
Underwriter
UPCIC
Fort Lauderdale, Florida
03.2010 - 05.2011
- Review new business applications to ensure eligibility.
- Underwrite new business applications for HO3, HO6, HO4, HO8, DP1, DP3 and high value properties.
- Process and issue endorsements, reinstatements, cancellations, and non-renewals.
- Educate agents consistently regarding company products and guidelines.
- Develop productive working relationships with agents.
Underwriting Manager
Apollo Property and Casualty Company
Pompano Beach, Florida
11.2008 - 11.2009
- Supervised Underwriting Team.
- Train staff and sales agents.
- Monitored daily staff production.
- Appoint, update, and terminate agents through Quick Quote Administration, True Premium and the Florida Department of Insurance.
- Appoint, renew, and terminate licensed employees with the Florida Department of Insurance. Manually rate additional premiums for the Claims Department.
- Reviewed risks with the Claims Department to determine whether a material misrepresentation if applicable.
- Respond to Department of Financial Service complaints.
- Post daily check deposits.
- Approve the disbursement of refund checks weekly and agent commission statements monthly.
- Reviewed agency loss ratios to determine an agency’s appointment status.
Underwriter
Apollo Property and Casualty Company
Pompano Beach, Florida
05.2006 - 11.2008
- Underwrite auto new business applications.
- Issued endorsements, cancellations, reinstatements, and non-renewals.
- Train staff and agency sales representatives.
- Provide IT Department feedback when developing new system to improve efficiency and gain sales productivity.
- Route and assign workflow via the ImageRight system.
- Attending trade shows with Marketing Team to improve agency production, educate and appoint new insurance agencies.
- Maintain and develop agency relationships.
- Answer incoming calls from agents and policyholders.
Agency Account Manager
DTRT Insurance
Fort Lauderdale, Florida
02.2004 - 05.2006
- Sales of personal and commercial products. Market renewals to ensure retention.
- Underwrite and endorse both personal and commercial lines policies to ensure carrier compliance is met.
- Submit underwriting documents as needed to insurance carrier.
- Answer incoming client calls from policyholders and insurance carriers.
- Assist in the development of a procedural manual for the Agency Underwriting Team.
- Coordinate effective communication links between Sales Agents and Customer Service Department.
Education
Bachelor’s Degree - International Relations
Florida International University
01.2004
Associate’s Degree - Pre-Law
Miami Dade College
01.2002
License Information 2-20 Property and Casualty General Lines License -
Skills
- Staff Management
- Conflict Resolution Techniques
- Personnel Training and Development
- Detail Oriented
- Client Relations and Retention
- Insurance Risk Management
- Policy Development and Implementation
- Insurance Compliance and Regulations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Executive Director of Service and Development
John Galt Insurance Agency
10.2019 - Current
Underwriting Manager
Florida Family Insurance
02.2017 - 02.2018
Underwriting Manager
People's Trust Insurance Company
10.2014 - 10.2016
Senior Underwriter
People's Trust Insurance Company
10.2013 - 10.2014
Underwriter
People's Trust Insurance Company
05.2011 - 10.2013
Underwriter
UPCIC
03.2010 - 05.2011
Underwriting Manager
Apollo Property and Casualty Company
11.2008 - 11.2009
Underwriter
Apollo Property and Casualty Company
05.2006 - 11.2008
Agency Account Manager
DTRT Insurance
02.2004 - 05.2006
Bachelor’s Degree - International Relations
Florida International University
Associate’s Degree - Pre-Law
Miami Dade College
License Information 2-20 Property and Casualty General Lines License -
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