Maryori Lezcano
Joliet,IL
Summary
Accomplished Operations Manager with a proven track record at Rancho Nando Restaurant, enhancing team productivity and meeting financial targets through effective problem-solving and organizational abilities. Skilled in equipment operation and fostering team collaboration, consistently improving customer satisfaction and workplace safety.
Overview
10
10
years of professional experience
Work History
DA Pybl Unloader Procesor
Walmart DC3930
01.2023 - Current
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Maintained equipment and tools to avoid delays and interruptions in unloading processes.
Remedy and Problem Solver
Walmart Fullfillment Center Joliet
01.2023 - Current
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
- Reduced operational costs by streamlining workflow and optimizing resource allocation.
- Used logic and imagination to analyze situations and develop intelligent solutions.
- Utilized problem-solving skills to reduce or eliminate company expenses.
Manager of Operations
Rancho Nando Restaurant
01.2016 - 10.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Partnered with vendors and suppliers to effectively manage and budget.
Bank Teller
Wells Fargo
01.2015 - 12.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Associate of Science - Humans Resourses
University Rafarl Belloso Chacin
Maracaibo Venezuela03.2002
Skills
- Pallet Jack Operation
- Efficient Work Pace
- Package handling
- Site clearing
- Order Picking Experience
- Organizational abilities
- Proper lifting techniques
- Staging protocols
- Workplace Safety
- Scanner operation
- Equipment Operation
- Shipment Preparation
- Safety Protocols
- Loading schedule experience
- Team Collaboration
- Problem-Solving
- Attention to Detail
- Shipping and receiving
- Stacking and Staging
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
DA Pybl Unloader Procesor
Walmart DC3930
01.2023 - Current
Remedy and Problem Solver
Walmart Fullfillment Center Joliet
01.2023 - Current
Manager of Operations
Rancho Nando Restaurant
01.2016 - 10.2022
Bank Teller
Wells Fargo
01.2015 - 12.2015
Associate of Science - Humans Resourses
University Rafarl Belloso Chacin