Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

MARY PAT JOSEPH

Walpole,MA

Summary

  • Experienced detail-oriented retail professional with demonstrated success in:
  • Retail Store Operations
  • Product Development
  • Quality Control and Purchasing
  • Sales Planning, Budgeting and Forecasting
  • Customer Service Excellence
  • Team Building/Training/Supervision
  • Inventory and Warehouse Management
  • Merchandising Strategies

Overview

49
49
years of professional experience

Work History

Director of Retail Sales

YOGIBO, LLC
NASHUA, NH
06.2011 - Current
  • Oversee startup and daily operations for retail store chain
  • Manage 100+ employees throughout 14 locations, enforce sound merchandising and sales strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction and associate productivity
  • Manages multiple functions including recruiting and training, operations, sales, merchandising, and distribution resulting in 200% increase in company locations and revenue two years in a row
  • Implemented a system to track and follow up with store managers regarding key milestones, assuring monthly sales goal achievement
  • Ensure stores have bench strength for future management needs both in existing and new store markets
  • Designed, developed and planned the launch of a new floor covering line through cooperation with outside vendor’s sales team
  • Execute new fixture placement and associate training resulting in sales that exceeded territory average
  • Executes marketing programs that stimulate short and long term sales revenue in challenging economic climates
  • Oversees and facilitates the opening of new store locations (11) on time and within budget; including hiring and training of store associates, execution of floor plan, merchandise placement and coordination with outside vendors, services and mall management
  • Consistently and effectively communicates the company objectives to all store management teams through organized and scheduled conference calls and email communication.

General Manager

PANERA BREAD, LLC
NEWTON, MA
11.2010 - 06.2011
  • Opened new retail location for well-established bakery-café brand including store set-up, budgeting, sales forecasting, inventory, cost-control and vendor relationships
  • Managed 50+ associates and four managers
  • Responsible to ensure that all associates were up to date with product knowledge and operations, through a commitment to recruitment, hiring, orientation seminars, and development within prescribed time lines and standards
  • Maintained strong customer service relationships in a highly “hard to please” environment
  • Represented the company brand at numerous community events and trade shows.

Assistant Manager

PANERA BREAD, LLC
NEWTON, MA
11.2009 - 11.2010
  • Opened new retail location for well-established bakery-café brand including store set-up, budgeting, sales forecasting, inventory, cost-control and vendor relationships
  • Managed 50+ associates and four managers
  • Responsible to ensure that all associates were up to date with product knowledge and operations, through a commitment to recruitment, hiring, orientation seminars, and development within prescribed time lines and standards
  • Maintained strong customer service relationships in a highly “hard to please” environment
  • Represented the company brand at numerous community events and trade shows.

Business Manager

KRADOLFER INVESTMENTS
BOISE, ID
01.2007 - 07.2009
  • Worked closely with senior staff to provide administrative support on a one-to-one basis
  • Managed business assets including real estate, personal property, art and antiques as well as financial matters including revenue management, tax preparation and payables
  • Prepared both commercial and residential real estate transactions
  • Devised and maintained office systems to deal efficiently with paper and cash flow, organizing and storing documents and inventory, arranged travel and accommodations
  • Inventoried, cataloged and dispersed art, antique and personal property collections in multiple U.S
  • Locations
  • Provided wide range of administrative and clerical duties for various levels of the management team including CPA, attorneys, bankers, vendors and galleries
  • Managed investment revenues of $16M
  • Managed real estate improvements, repairs and valuations
  • Identified and managed the opening of expansion sites and equipment purchases.

Founder and President

KANDOR, INC
BOISE AND EAGLE, ID
01.1988 - 01.2007
  • Created, built and managed specialty home and garden gift store and restaurant in multiple locations with revenue of $1.3M, including store set-up, budgeting, sales forecasting, inventory, cost-control and purchasing
  • Managed 45 employees throughout four locations
  • Maintained employee retention rate and gross margins above industry standards
  • Managed all retail sales reports, policies and procedures
  • Created profitable seasonal product assortments and promotional campaigns
  • Established creative and innovative revenue streams including a business gift service, cooking classes, corporate team building and private parties, event planning service, customer loyalty program, custom home decorating service, customized bath product line, and a custom wreath design program.

Buyer

THE BAZAAR, INC
BOISE, ID
01.1976 - 01.1988
  • Managed all aspects of retail sales across multiple categories achieving annual sales of $4M, responsible for the selection, purchase, delivery and merchandising of products from suppliers
  • Managed employee teams of 40+ in multiple locations
  • Maintained balanced approach to pricing, trends, customer demand and product quality resulting in maximized profits and exceeding customer expectations.

Education

Skills

  • Retail Store Operations
  • Product Development
  • Quality Control and Purchasing
  • Sales Planning, Budgeting and Forecasting
  • Customer Service Excellence
  • Team Building/Training/Supervision
  • Inventory and Warehouse Management
  • Merchandising Strategies

Volunteer Experience

  • Children’s Hospital, Boston, MA
  • Habitat for Humanity, Boise, ID
  • Simply Cats Cat Shelter, Boise, ID

Timeline

Director of Retail Sales

YOGIBO, LLC
06.2011 - Current

General Manager

PANERA BREAD, LLC
11.2010 - 06.2011

Assistant Manager

PANERA BREAD, LLC
11.2009 - 11.2010

Business Manager

KRADOLFER INVESTMENTS
01.2007 - 07.2009

Founder and President

KANDOR, INC
01.1988 - 01.2007

Buyer

THE BAZAAR, INC
01.1976 - 01.1988

Similar Profiles

CREATE PROFILE
MARY PAT JOSEPH