Mary Pat Stickler
Louisville,Ky
Summary
DETERMINED, RELATIONAL AND PASSIONATE C-LEVEL EXECUTIVE with experience in quality improvement, regulatory oversight, strategic planning, project management, directing, coordinating and controlling overall operations in multiple healthcare sector. Passionate about applying excellent organization and communication skills to lean teams in the delivery of quality care and services, promote a positive patient and family experience, and help foster a culture of rapid process improvement and service excellence across programs and settings. A champion of a data-driven environment and works with others to strengthen the data and information capabilities, development and analysis of data-driven scorecard tools for benchmarking, trending, and rapid process improvement. Manages the creation, development of compelling business strategies, and exhibits high degree of personal integrity, maintaining the organization’s ethical and state, Federal regulations and Joint Commission accreditation standards. Accomplished in strategic alliances, networking with executives, and handling financial practices to sustain businesses. Demonstrated ability to manage multiple tasks, planning, and excellent communication skills.
Overview
36
36
years of professional experience
Work History
Vice President Quality and Clinical
Hosparus Health
10.2018 - 12.2022
- Led quality, patient safety, and regulatory compliance for the organizations hospice, palliative, and grief counseling businesses.
- Led successful survey readiness initiative for Joint Commission certification in multiple states.
- Ensured compliances with all regulatory agencies and governed health care delivery, and continually monitored operations, programs and physical properties.
- Increased selected Consumer Assessment of Healthcare Provider scores by 40%.
- Lead quality initiatives for a 4 star Hospice organization with an ADC of 1200+.
- Spearheaded cross-functional initiative across department for sites of service to achieve organizational and quality goals.
- Developed an enterprise-wide risk management process that allowed easy of reporting, analysis, and fostered a culture of safety environment.
- Implemented PI team plan, clarified roles of members and introduced new processes to boost quality across departments.
- Identified opportunities to improve business process flows and overall quality, patient safety, and customer satisfaction.
- Led initiatives with outside pharmacy vendors to create quality scorecard and decrease cost year over. year cost by 10%.
- Managed the organization clinical supply chain.
- Spearheaded infusion therapy (third-party) contract negotiations to obtain favorable pricing and scheduling parameters.
- Spearheaded cross-functional initiative across departments to develop process that aligned with organization goals and decrease supply cost by 10%.
- Initiated new oversees contacts during Covid-19 to secure clinical supplies. Information shared with local, state, and national organizations.
- Worked with executive leaders to establish staffing, infection control, and lab testing policies and process during Covid-19.
- Spearheaded the organizations Emergency Management process during Covid -19, civil unrest, natural disasters to name a few.
- Led and developed the organization Quality Plan, Emergency Management Plan, Infection Control Plan, and Culture of Safety Plan.
- Collaborated with Compliance Department on the Enterprise Risk Management Plan.
- Spearhead initiatives with Healthcare First to develop meaningful scorecards related to required regulatory data.
- Provided national training on Hospice Care Index.
- Shaped solutions and approaches by leveraging trends in customer satisfaction through CAHP scores and Patient Family Advisory Committee.
Chief Executive
Kindred Hospital Louisville at Jewish Hospital
09.2015 - 07.2017
- Directed strategic planning, alliances, marketing, coordinating and controlled and overall operations of a 30-bed hospital, and managed $164M annual revenue
- Ensured compliance with all regulatory agencies and governed health care delivery, and in addition, continually monitored hospital operation, programs, and physical properties
- Implemented new process to decrease agency cost by over 75% and renegotiated physician contract to decrease cost by 50% of annual saving so $133,056
- Created new rental equipment process that decreased cost by 80% for annual savings of $180K
- Identified coding deviation that ensured correct billing for hospital at a the LTCH rate, which produced annual income of $400K
- Implemented case management and interdisciplinary team process that reduced patient length of stay, and in addition, created quality process to reduce restraint rate, CAUTI and CLBS to hospital goals
- Provided direction to hospital leadership regarding hospital mission and objectives, expected productivity and efficiency, establishing policies and procedure and compliance with federal, state and local laws, regulations and ordinances
- Monitored primary care and specialty risk arrangements for Medicaid, and Medicare product lines, while strengthening brand awareness, which resulted in growth an average occupancy rate of 98%
- Created culture change among leadership that reduced agency staff use by 75%
- Marketed and recruited physician, and renegotiated current physician contract to secure 50% savings
Field Director of Quality/Regulatory Compliance
Kindred Healthcare, Inc
01.2003 - 08.2015
- Supported long term care hospital, rehabilitations facilities, skilled nursing facilities, home health, and hospice sites of services through consultation, survey readiness, medical necessity review, education, and quality/regulatory compliance
- Assisted with development of the corporate compliance department and successful completion of Corporate Integrity Agreement
- Conducted investigation received through the Corporate Hotline, and worked directly with healthcare, regional and corporate executives
- Acted as Program Manager to develop updates for the organization electronic medical record system
- Identified deviations of standard operations procedures, quality improvement and developed quantitative and qualitative tools to support quality management performance
- Oversaw the development and evaluation of quality programs of assigned facilities in all lines of business in numerous states
- Assisted assigned facilities in preparing for Joint Commission, CARF, and CMS surveys
Regional Quality Manager /Area Director of Nursing / Action Administrator / Director of Nursing / In-service Coordinator / Charge Nurse
Fresnius Medical Care
01.1987 - 12.2003
Education
Master of Business Administration -
DeVry University’s Keller-Graduate School of Management
Master of Science - Nursing
Chamberlain College of Nursing
Bachelor of Science - Nursing
Spalding University
Skills
- Financial Management
- Process Improvement
- Management of Personnel Resources
- Policy and Procedure Development
- Critical Thinking
- Lobbyist
- Trend Identification and Forecasting
- Judgment and Decision-Making
- Coaching and Mentoring
- Verbal and Written Communication
- Compliance
- Care Management
- Public Speaking
- Negotiation
- Project Oversight
- Multi-Site Operations
- Leadership
- Business Development
- Risk Management
- Strategy Planning
- Consultation
- Recruitment
- Quality Compliance
- Supply Management
- Marketing
- Survey Readiness
- Communication
- Culture Change
- Contract Management
- Regulatory Compliance ( CMS, Joint Commission, CARF)
- Microsoft Office/SharePoint
- Ceridian DayForce
- Kronos
- Meditech
- ProTouch
- Smartsheet
- HomeCare HomeBase
- eSRM SharePoint
- Balanced Scorecards AMP
- AllScripts E3 app RLS
- Microsoft Teams
- Lifesize
- MCN (Policy Manager)
- Teams
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vice President Quality and Clinical
Hosparus Health
10.2018 - 12.2022
Chief Executive
Kindred Hospital Louisville at Jewish Hospital
09.2015 - 07.2017
Field Director of Quality/Regulatory Compliance
Kindred Healthcare, Inc
01.2003 - 08.2015
Regional Quality Manager /Area Director of Nursing / Action Administrator / Director of Nursing / In-service Coordinator / Charge Nurse
Fresnius Medical Care
01.1987 - 12.2003
Master of Business Administration -
DeVry University’s Keller-Graduate School of Management
Master of Science - Nursing
Chamberlain College of Nursing
Bachelor of Science - Nursing
Spalding University
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