Mary Paulline Magat
Clearwater,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Production Line Assembly Worker
Compulink
06.2023 - Current
- Bolstered customer satisfaction rates by ensuring that all products were assembled in accordance with specifications and quality standards.
- Demonstrated strong technical skills when operating machinery or using tools required for specific assembly tasks.
- Contributed to team success by cross-training in multiple roles, providing flexibility and adaptability in the workplace.
- Adhered to company policies, procedures, and manufacturing guidelines consistently throughout all work activities.
- Exceeded daily production goals regularly by maintaining focus, discipline, and an unwavering commitment to excellence.
Customer Support Specialist
Airgas
06.2022 - 04.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Front Desk Receptionist
Aravilla
05.2020 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Computer Science And Information Technology
Pinellas Technical Education Center
Clearwater, FLSkills
- Customer Relations
- Computer Proficiency
- Call Center Operations
- Microsoft Outlook
- Quality Control
- Problem Resolution
- Data Entry
Languages
Tagalog
Native or Bilingual
Timeline
Production Line Assembly Worker
Compulink
06.2023 - Current
Customer Support Specialist
Airgas
06.2022 - 04.2023
Front Desk Receptionist
Aravilla
05.2020 - 05.2022
Computer Science And Information Technology
Pinellas Technical Education Center
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