MARYPAZ GUERRERO
Hayward,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Alameda County Deputy Sheriffs Activities League
02.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Camp Director
Deputy Sheriffs' Activities League
09.2020 - 02.2021
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Communicated with parents and staff regarding children or program issues.
- Planned weekly camp program schedules for all activities, including sports and arts and crafts activities.
Head Soccer Coach
Deputy Sheriffs Activities League
04.2017 - 08.2020
- Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
- Boosted performance of individual athletes by devising strategic personal training programs.
Head Girls Soccer Coach
Winton Middle School
02.2020 - 03.2020
- Improved player behavior through modeling and disciplinary interventions.
- Applied training techniques to improve performance both in competitive play.
- Developed and maintained key relationships fellow athletes, coaching staff and school administrators and professors.
Head Girls Soccer Coach
Winton Middle School
03.2019 - 06.2019
Cashier
American One
01.2017 - 01.2018
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
STEM Tutor
A.S.A.M.I
04.2017 - 06.2017
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Served on school committee for STEM curriculum development.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
Event support
La Familia Entertainment
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Interpreted management directives to define and document administrative staff processes.
Family Navigator
East Bay Agency For Children - Ebac
02.2022 - Current
- Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Education
Communication Studies -
San Jose Sate University
San Jose, CA05.2023
High School Diploma - undefined
Leadership Public School
Hayward, CA2018
Skills
- Spreadsheet development
- Presentation design
- Transcription and dictation
- Staff Management
- Team Building
- Skill Development
- Technical Support
- Filing and data archiving
- Sorting and labeling
- Communication skills
- Easy to adapt to new environment
- Fast learner
- Problem solver
Affiliations
Soccer Player- Member, Alumni Association.
Ballet Folkloric Dancer - Member, Small Business Association (2012 - currently).
Certifications CPR & First- Aid certified Volunteer of the year 2017 at Deputy Sheriffs Activities league (soccer).
Certification
- CPR and First Aid Certified
Languages
Spanish
English
Timeline
Family Navigator
East Bay Agency For Children - Ebac
02.2022 - Current
Administrative Assistant
Alameda County Deputy Sheriffs Activities League
02.2021 - 02.2022
Camp Director
Deputy Sheriffs' Activities League
09.2020 - 02.2021
Head Girls Soccer Coach
Winton Middle School
02.2020 - 03.2020
Head Girls Soccer Coach
Winton Middle School
03.2019 - 06.2019
Head Soccer Coach
Deputy Sheriffs Activities League
04.2017 - 08.2020
STEM Tutor
A.S.A.M.I
04.2017 - 06.2017
Cashier
American One
01.2017 - 01.2018
Event support
La Familia Entertainment
Communication Studies -
San Jose Sate University
High School Diploma - undefined
Leadership Public School
- CPR and First Aid Certified
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