Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Rei Cubillas

Hopatcong,NJ

Summary

Proven leader at CVS Pharmacy, adept in schedule coordination and customer service, enhanced team productivity and customer satisfaction. Skilled in multitasking and organization, successfully managed projects and trained staff, achieving significant improvements in operational efficiency. Demonstrates a strong commitment to results through strategic planning and effective team development.

Overview

10
10
years of professional experience

Work History

District Performance Coordinator

CVS Pharmacy
01.2022 - Current
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw vaccine clinic scheduling and for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Completed weekly payroll for 50 pharmacists.
  • Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
  • Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
  • Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
  • Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
  • Upload and submit new colleague I9s.
  • Submit offer letters for prospective hires.

Field Colleague Trainer

CVS Pharmacy
01.2019 - 12.2020
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Streamlined onboarding process, reducing new hire ramp-up time.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Facilitate in-person training classes to better assist new hires in understanding their roles.
  • Upload and complete colleague I9 to ensure that all onboarding processes are completed accurately.
  • Paid attention to detail while completing assignments.

Pharmacy Lead Technician

CVS Pharmacy
07.2014 - 12.2018
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Streamlined operations for efficient staff scheduling and resource allocation.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Master of Arts - Social Work

Rutgers University
New Brunswick
08.2024

Bachelor of Arts - Psychology

New Jersey City University
Jersey City
06.2019

Associate of Arts - Early Childhood Education

Hudson County Community College
Jersey City, NJ
06.2016

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Schedule Coordination
  • Document Management
  • Recordkeeping
  • Regulatory Compliance
  • Multitasking and Organization
  • Detail Oriented
  • Computer Proficiency and Microsoft Office

Timeline

District Performance Coordinator

CVS Pharmacy
01.2022 - Current

Field Colleague Trainer

CVS Pharmacy
01.2019 - 12.2020

Pharmacy Lead Technician

CVS Pharmacy
07.2014 - 12.2018

Master of Arts - Social Work

Rutgers University

Bachelor of Arts - Psychology

New Jersey City University

Associate of Arts - Early Childhood Education

Hudson County Community College

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Mary Rei Cubillas