Mary Eide
Aitkin,MN
Summary
Proven Dental Assistant with a track record of enhancing patient care and streamlining clinic operations at the Dept of Veterans Affairs. Skilled in charting and patient management, I excel in fostering patient relations and delivering exceptional service. My adaptable approach and commitment to continuous improvement have significantly contributed to clinic efficiency and patient satisfaction. I'm bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I've enhanced customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions. Polite and professional assistant successful in applying strong communication and problem resolution skills to each patient issue.
Overview
29
29
years of professional experience
Work History
Licensed Dental Assistant
Dept Of Veterans Affairs
09.2013 - Current
- Built rapport with patients from diverse backgrounds, fostering a welcoming and inclusive atmosphere.
- Administered topical anesthetics under dentist supervision when needed during procedures for increased patient comfort.
- Maintained detailed records of patient treatments and progress notes, facilitating seamless continuity of care between appointments.
- Participated in continuing education courses regularly to stay current with industry standards and best practices in dental assisting.
- Streamlined appointment scheduling and confirmed insurance coverage, enhancing clinic efficiency and patient satisfaction.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health and fewer complications.
- Delivered exceptional customer service at the front desk by greeting patients warmly, answering questions promptly, and addressing concerns professionally.
- Reduced patient anxiety through clear communication and compassionate chairside manner, fostering a positive dental visit experience.
- Provided support during emergency situations, effectively assisting dentist in delivering prompt and appropriate care to minimize further complications.
- Collaborated with the dental team to develop individualized treatment plans for patients, optimizing care outcomes.
- Maintained patient confidentiality by adhering to HIPAA regulations, ensuring privacy and trust within the practice.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Scheduled and confirmed patient appointments.
Licensed Dental Assistant
Dr Bruce Brandsness DDS
06.2000 - 09.2013
- Improved patient experience by providing efficient and thorough dental assistance during procedures.
- Sterilized rooms and prepped equipment and instruments for 10-12 procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
Manager
Wendy's International LLC
05.1995 - 06.2000
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate of Applied Science - Dental Assisting
Lakeland Dental/Medical Academy
Minneapolis, MN06.2000
Skills
- Medical Records Management
- Customer Service
- Personable Communication
- Advising and Educating Patients
Timeline
Licensed Dental Assistant
Dept Of Veterans Affairs
09.2013 - Current
Licensed Dental Assistant
Dr Bruce Brandsness DDS
06.2000 - 09.2013
Manager
Wendy's International LLC
05.1995 - 06.2000
Associate of Applied Science - Dental Assisting
Lakeland Dental/Medical Academy