Summary
Overview
Work History
Skills
Timeline
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MaryRose Alaalatoa

Fort Worth,TX

Summary

Dedicated Customer Service Representative with a strong motivation to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and consistently exceed sales quotas. Skilled in time management, prioritization, and conflict resolution. Utilizes effective communication and empathy to build strong customer relationships, resulting in high customer satisfaction and fostering loyalty. Highly skilled in problem-solving and known for reliability. Adaptable team collaborator focused on achieving results through efficient and empathetic service. Brings valuable experience in addressing and resolving customer issues effectively. Excellent communication and problem-solving skills. Reliable and adaptable in any situation.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Hanjin Global Logistics
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Manager

Sprouts Farmers Market
12.2014 - 01.2023
  • Make requested policy and account changes
  • Consult with customers to evaluate needs and determine best options
  • Counsel customers on options for service and coverage
  • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
  • Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Customer Service Representative

Lucky’s Supermarket
05.2011 - 12.2014
  • Track record of greeting customers in a polite and friendly manner
  • Able to bag and wrap customers purchases
  • Proven ability to answer customers questions and give information regarding the business procedures and policies in an exact and customer friendly way
  • Established or identified price of goods using electronic or other cash register
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Hanjin Global Logistics
02.2023 - Current

Manager

Sprouts Farmers Market
12.2014 - 01.2023

Customer Service Representative

Lucky’s Supermarket
05.2011 - 12.2014

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MaryRose Alaalatoa