Mary Rose Davis
La Center,WA
Summary
Dedicated customer service professional with a strong background in enhancing visitor experiences and managing operations. Known for exceptional communication skills and adaptability, ensuring high levels of satisfaction and safety in all environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Senior Park Aide
Washington State Parks & Recreation Commission
09.2024 - Current
- Greets and Checks in campers or day recreationists
- Apply great customer service for any situation
- Collect payments and money handling for sales of the inventory or campsites
- Answer the phone with a great attitude and answered any questions and to do calls from messages
- Use the computer for reservations and online meetings
- Did maintenance and operation of park facilities
- Landscaping through out the whole park and trails
- Trained new staff on park policies, safety procedures, and customer service protocols.
- Implemented efficient inventory management processes for tools and supplies used in daily operations.
- Ability to multi task with customer situations and other projects
- Enhanced visitor experience by providing assistance and information regarding park amenities and regulations.
- Addressed visitor concerns promptly and professionally, maintaining a high level of satisfaction among guests.
- Enforced rules and regulations throughout the property, ensuring a safe environment for all patrons.
Park Aide
Washington State Parks & Recreation Commission
05.2022 - 09.2024
- Maintained park cleanliness by performing routine restroom cleaning, groundskeeping and waste management tasks.
- Assisted visitors with inquiries, providing information on park amenities and activities.
- Supported event coordination by setting up facilities and ensuring compliance with safety regulations.
- Monitored park areas for maintenance issues, reporting findings to supervisors for timely resolution.
- Collaborated with team members to maintain clean and well-kept facilities, contributing to a positive visitor experience.
- Enhanced visitor experience by providing exceptional guest services and answering park-related inquiries.
- Streamlined park operations by efficiently managing visitor check-ins, payments, and reservation processes.
Field Crew Leader
Montana Conservation Corps
03.2021 - 10.2021
- Trail maintenance for multi miles
- Chain saw any trees on the trails and lopped anything in the way
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Conducted regular performance evaluations to promote team development and accountability.
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
Trails Techinican
American Conservation Experience
04.2020 - 09.2020
- Trail maintenance for multi miles
- Conducted regular assessments of project sites to identify areas for improvement.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- was part of conservation projects, ensuring compliance with environmental regulations and safety standards.
Field Assistant
University of Arizona
09.2018 - 05.2019
- Adapted the biological techniques, processes, and procedures while assisting with a research project that includes the measurements on the reproductive systems, the number and length on tillers, number of leaves, and the length of the longest leaf towards the species of Lemman Lovegrass and Agave.
- Helped with irrigation on the plants
- Assist with the preparation of a restoration guide for all native plants in Arizona.
- Assist with soil testing and seed butches.
- Helped with writing a Restoration guide for native plants with my co-workers
Summer Assistant
Doris Duke Conservation Scholars Program
05.2018 - 08.2018
- Used and adapted standard biological techniques, processes, and procedures while assisting with research projects
- Identifying bird species from sight and song in solar fields and natural areas.
- Promenading transects with GPS and a compass looking for bird mortality.
- Setting up dead quail with wildlife cameras to look towards scavenging patterns in solar fields and natural sites.
- Observing changes in behavior of different species in different sites.
Cashier/Cook
Highland Market
10.2017 - 02.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels and reported discrepancies to management for timely replenishment.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Cook multi amount of menu items with fellow cooks
- Keep track of food inventory and health conditions
Education
Bachelor of Science - Natural Resources Management
University of Arizona
Tucson, AZ05-2020
Skills
- Heavy equipment operation
- Public safety
- Outdoor skills
- Wildlife monitoring
- Trail maintenance
- Visitor services
- Chainsaw operation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Self motivation
Certification
Chain Saw
Timeline
Senior Park Aide
Washington State Parks & Recreation Commission
09.2024 - Current
Park Aide
Washington State Parks & Recreation Commission
05.2022 - 09.2024
Field Crew Leader
Montana Conservation Corps
03.2021 - 10.2021
Trails Techinican
American Conservation Experience
04.2020 - 09.2020
Field Assistant
University of Arizona
09.2018 - 05.2019
Summer Assistant
Doris Duke Conservation Scholars Program
05.2018 - 08.2018
Cashier/Cook
Highland Market
10.2017 - 02.2018
Bachelor of Science - Natural Resources Management
University of Arizona