MaryRose King
Charlotte,NC
Summary
Focused individual with strong understanding of retail operations. Offering excellent experience in high-volume settings. Highly service-minded and professional with customers and employees alike.
Overview
4
4
years of professional experience
Work History
Cashier
HMS Host International
Charlotte, NC
09.2020 - Current
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases and locate items.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Performed store opening and shift-change actions.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
Waitress
Del Sur Matthews LLC
Charlotte, NC
10.2017 - 05.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Responsible for training and onboarding new employees according to corporate policies and values.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Scheduled reservations and managed seating arrangements while maintaining calm, professional demeanor.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Leesville Road High School
Raleigh, NC06.2017
Skills
- Cooperative Attitude
- Honest and Ethical
- Employee Training
- Cash Register Operations
- Work Task Prioritization
- Complaint Resolution
- Inventory Stocking
- Detail-Oriented
- Team Collaboration
Timeline
Cashier
HMS Host International
09.2020 - Current
Waitress
Del Sur Matthews LLC
10.2017 - 05.2020
High School Diploma -
Leesville Road High School
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