MARYROSE MOUNT
Maumee
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Epic Ambulatory Credentialed Trainer
ProMedica
10.2022 - 11.2023
- Increased trainee retention with engaging and interactive training sessions tailored to individual learning styles.
- Ensured a seamless transition during system go-live events by providing onsite support and troubleshooting assistance to endusers.
- Collaborated with project teams to ensure successful implementation of Epic Ambulatory system upgrades and optimizations.
- Enhanced training efficiency by developing and implementing comprehensive Epic Ambulatory curriculum for new hires.
- Gave classroom and virtual training sessions, utilizing adult learning principles and interactive training techniques
- Provided ongoing support to end-users, resolving complex issues related to the Epic Ambulatory application.
- Reduced workflow inefficiencies by conducting thorough needs assessments and identifying areas for improvement in user training.
- Contributed to increased patient satisfaction scores through effective training on utilizing Epic Ambulatory tools for improved patient care coordination.
- Resolved ServiceDesk requests and incidents by diagnosing hardware and software problems through ServiceNow ticketing system
Inpatient Certified Pharmacy Technician
ProMedica
03.2020 - 10.2022
- Prepared intravenous admixtures and other sterile preparations (including chemotherapy and parenteral nutrition where applicable) safely and accurately using appropriate techniques
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Assisted in ordering, receiving, unpacking, and storing medications and supplies in appropriate locations; Repackaged bulk medications in unit-dose packages safely and accurately
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Certified Pharmacy Technician
University of Toledo Medical Center
08.2019 - 06.2021
- Researched and resolved dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Controlled pharmacy inventory including medications and supplies
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Kept complete and accurate records of patient communications
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
Registered Pharmacy Technician II
Kroger Pharmacy
06.2015 - 07.2020
- Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
- Completed continuing education courses regularly, staying up-to-date on the latest pharmaceutical advancements and best practices in the field.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
- Collaborated with pharmacists to identify potential drug interactions, minimizing adverse effects for patients.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
- Managed medication inventory levels effectively, conducting periodic audits to ensure accuracy and prevent shortages or wastage.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
Registration Specialist
Bon Secours Mercy Health
06.2018 - 08.2019
- Streamlined the registration process for patients, resulting in reduced wait times and increased satisfaction.
- Collaborated with medical staff to ensure accurate record-keeping and seamless communication between departments.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Reduced errors in patient records by implementing a double-check system for data entry tasks.
- Improved overall efficiency of the registration process through regular reviews and updates to department procedures.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
Education
Purdue University
04.2024
Associate of Applied Science - Pharmacology
Kaplan College
06.2011
Skills
- Project Implementation
- Finishing Procedures
- Customer Service Skills
- Knowledge Base
- Systems Implementations
- Pharmacy Operations
- Problem-Solving Skills
- Intravenous Admixture Preparation
- Team Collaboration
- Insurance Billing
Certification
- CPhT - Certified Pharmacy Technician - 30100620
Timeline
Epic Ambulatory Credentialed Trainer
ProMedica
10.2022 - 11.2023
Inpatient Certified Pharmacy Technician
ProMedica
03.2020 - 10.2022
Certified Pharmacy Technician
University of Toledo Medical Center
08.2019 - 06.2021
Registration Specialist
Bon Secours Mercy Health
06.2018 - 08.2019
Registered Pharmacy Technician II
Kroger Pharmacy
06.2015 - 07.2020
Purdue University
Associate of Applied Science - Pharmacology
Kaplan College