Mary Rose O'Brien
Mokena,IL
Summary
Results-driven professional with extensive experience at G&W Electric Company and a strong background in assembly and mortgage processing. Proficient in power tools and file management, I excel in enhancing productivity and fostering teamwork. Recognized for exceptional customer service and meticulous information verification, I consistently exceed expectations in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Line Assembler
G&W Electric Company
09.2023 - Current
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted in training new hires on assembly techniques, fostering a supportive work environment that encouraged skill development and collaboration among team members.
Mortgage Loan Processor
Draper and Kramer Mortgage
04.2020 - 05.2023
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Developed strong working relationships with real estate agents, further expanding referral networks for the company.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
Mortgage Loan Processor
CIBC Bank US
04.2015 - 04.2020
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
Education
Thornwood High School
South Holland ILSkills
- Assembly instructions and manufacturing
- Power and hand tools proficiency
- Residential mortgage lending regulations
- File management and document review
- Information verification and pipeline management
Certification
CIBC Bank USA, Received 2 Certificates in 2019, Certificate of Excellense for customer service and Certificate for Service of the Heart Award.
Timeline
Line Assembler
G&W Electric Company
09.2023 - Current
Mortgage Loan Processor
Draper and Kramer Mortgage
04.2020 - 05.2023
Mortgage Loan Processor
CIBC Bank US
04.2015 - 04.2020
Thornwood High School