Maryrose Owens
Langhorne,PA
Summary
With a robust background in Quality Assurance and Customer Support, including a pivotal role at JBT Automated Systems, I excel in requirements analysis and agile methodologies. My achievements include streamlining software testing processes and leading successful team training initiatives, demonstrating exceptional problem-solving skills and a commitment to delivering high-quality software solutions.
Overview
26
26
years of professional experience
Work History
Host Support Specialist Customer Care
JBT Automated Systems
Chalfont, USA
12.2023 - 01.2025
- Addressed server issues, database issues, software application issues, for proprietary software that tracks self-guided vehicles in large manufacturing plants.
- Logged time spent on customer issues in Jira, ensuring accurate billing against support contracts.
- Utilized secure VPN to access customer servers and reviewed databases in SQL Server Management Tool.
- Reviewed source code in Microsoft Visual Studio and conducted database backups to assist in troubleshooting and issue resolution.
- Created a Host Support Specialist Start Guide, Host Support Teams channel, and bi-weekly touch point meeting.
- Attended daily software support and daily helpdesk meetings
- Attended project handoff meetings and weekly project meetings for current projects.
Software Test Engineer-Remote
Signant Health
Blue Bell, USA
11.2021 - 02.2023
- Tested clinical trial questionnaire instruments on the Trial Max platform (Web, Tablet, Phone, App) to meet specific requirements and best practices.
- Worked with team members in Romania, Philippines, Finland, UK, US
- Executed manual testing, ensuring software quality and functionality.
- Created test plans, test cases, test executions, and test data sheets from the specifications and supporting documentation for the instruments.s
- Created installation packages for Tablet and Phone devices
- Collected test evidence using video, screen shots and test data spreadsheets
- Stored test evidence in Box test repository, have also used OCT test repository
- Worked with developers, solution architects, projects managers, test engineers on a daily basis.
QA Analyst (Remote)
M3 USA
Fort Washington, USA
10.2013 - 12.2019
- Created test plans and test cases from detailed requirements documentation for web based software for the Medicus and PracticeMatch healthcare recruitment firms and the MDLinx.com digital channel
- Design, develop, execute and maintain functional, system and regression test scripts
- Debug, troubleshoot, and report on discovered bugs and its steps to reproduce
- Escalated defects and risks in a timely and appropriate manner
- Updated and stored test documentation in Test Rail test repository
- Used Jira, Confluence, TestRail Crossbrowser.com testing tool, Litmus email testing tool
Account Manager and Application Support Manager- Vetstreet
VCA Antech
Yardley, USA
08.2009 - 10.2013
- Configured veterinary hospitals with Vet Portal web application, website, and Data Transfer program via WebEx sessions
- Monitored data transfers, and resolve stale data issues
- Trained clients on the use of the administrative vet portal, website editor, and communication tools.
- Reported issues in Redmine defect tracking system and worked developers to resolve defect issues
- Answered client inquiries via phone and email
- Experience using Salesforce.com and Siebel
- As an Application Support Trainer, I was responsible for training 16 application support team members
- Prepared and maintained training materials and training schedule
- Provided support and advice to team members after the training process is complete as a mentor
QA Contractor
Fiberlink Communications
Blue Bell, USA
10.2005 - 12.2008
- As a QA tester my key tasks were interacting with development and product teams in technical design reviews, taking requirements analysis documents and creating test plans and test scripts that test mobility client software that is designed to give mobile employees a way to securely connect to corporate data through a Virtual Private Network(VPN) using a variety of connectivity types
- Execute the test scripts, as well as the unit and acceptance tests to verify functionality is working properly and produces desired test results
QA Consultant
RCG Information Technology
04.2004 - 10.2005
QA Manager
eNeighborhoods, Inc
07.2002 - 02.2004
Quality Assurance Engineer
eNeighborhoods
Langhorne, USA
08.2000 - 07.2002
Website Support
05.1999 - 08.2000
Education
Certificate -
Blackwood County Community College
Blackwood, NJB.A. - Public Relations
Eastern Kentucky University
Richmond, KYA.A. - Liberal Arts
Bucks County Community College
Newtown, PASkills
- Requirements analysis
- Scrum
- Testing methodology
- SDLC
- Agile
- Delivery
- User Interface (UI)
- Salesforce
- Software Testing
- IOS and iPhone
- Software troubleshooting
- Test automation
- Test Cases
Timeline
Host Support Specialist Customer Care
JBT Automated Systems
12.2023 - 01.2025
Software Test Engineer-Remote
Signant Health
11.2021 - 02.2023
QA Analyst (Remote)
M3 USA
10.2013 - 12.2019
Account Manager and Application Support Manager- Vetstreet
VCA Antech
08.2009 - 10.2013
QA Contractor
Fiberlink Communications
10.2005 - 12.2008
QA Consultant
RCG Information Technology
04.2004 - 10.2005
QA Manager
eNeighborhoods, Inc
07.2002 - 02.2004
Quality Assurance Engineer
eNeighborhoods
08.2000 - 07.2002
Website Support
05.1999 - 08.2000
Certificate -
Blackwood County Community College
B.A. - Public Relations
Eastern Kentucky University
A.A. - Liberal Arts
Bucks County Community College
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