Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
25
25
years of professional experience
Work History
Chief Administrative Officer
Capitol National Bank
01.2019 - 07.2023
Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
Promoted collaborative and coordinated planning to achieve goals and objectives.
Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees.
Developed corrective action plans for potential areas of compliance vulnerability.
Guided staff and provided opportunities for growth by encouraging creativity and ownership.
Leveraged data, implemented new technology and revised procedures to support change.
Established and maintained strong relationships with customers, vendors and strategic partners.
Business Portfolio Manager
Community Choice Credit Union
06.2015 - 01.2019
Administrator for multiple business databases, Risk management of $115Million business loan portfolio, Underwrite and process business loans up to $1 Million, Review of all due diligence items and document preparation, Manage SBA loan programs and annual review of requirements
Manage troubled loans for liquidation/workout plans, Supervise 4 business staff, Monitor all business deposit relationship and review new products, Review ongoing changes to regulations in both residential and commercial lending.
Facilitated portfolio performance review and implemented new strategies.
Communicated market developments, portfolio changes and annual performance information to clients.
Business Loan Specialist / Mortgage Processor
Dort Federal Credit Union
08.2011 - 06.2015
Portfolio Servicing using FICS for commercial loans
Risk management of $25M business loan portfolio, Underwrite and process business loans up to $250k, Review of all due diligence items and document preparation, Manage USDA and SBA loan programs and annual review of requirements
Manage troubled loans for liquidation/workout plans, Monitor delinquent real estate taxes for all real estate backed loans for corporation
Cross train with mortgage department to assist as needed
Review ongoing changes to regulations in both residential and commercial lending.
Set up and completed loan submission packages.
Created strong working relationships with advisors, assistants and support staff.
Credit and Risk Manager
Michigan Business Connection, LC,
01.2005 - 01.2009
Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Review and monitoring of $250Million loan portfolio
Adhered to credit union standards and government lending guidelines for loan services.
Maintain factoring program for organization totaling $5Million
Prepare and review loan documentation for each loan
Collection of loan payment and financial requirements for loan portfolio.
Risk reporting on all “monitored” credits to owner credit unions
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Credit Risk Database Administrator/Loan Officer
Citizens Bank
10.2004 - 01.2005
Developed and updated databases to handle customer data.
Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
Business Manager Loan Underwriter/Loan Officer
Citizens Bank
07.2000 - 10.2004
Developed strong relationships with customers through high levels of customer service.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Monitored performance of existing loan portfolios to identify and address any issues.
Assisted customers in understanding loan terms and conditions to make informed decisions.
Credit Analyst II
Citizens Bank
05.1998 - 07.2000
Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Assessed credit risk and analyzed financial statements.
Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Participated in loan committee meetings to provide input on lending processes.
Education
Masters of Business Administration - Finance
Baker College
Flint, MI
06.2003
Bachelor of Business Administration - Accounting, Computer
Information Systems
Baker College
Flint, MI
12.1997
Skills
Process Improvement
Administrative Management Strategies
Business Process Improvement
Operational Efficiency
Change and Growth Management
Analytical and Critical Thinker
Operational Improvements
Management Team Leadership
Results Orientation
Customer Satisfaction
Timeline
Chief Administrative Officer
Capitol National Bank
01.2019 - 07.2023
Business Portfolio Manager
Community Choice Credit Union
06.2015 - 01.2019
Business Loan Specialist / Mortgage Processor
Dort Federal Credit Union
08.2011 - 06.2015
Credit and Risk Manager
Michigan Business Connection, LC,
01.2005 - 01.2009
Credit Risk Database Administrator/Loan Officer
Citizens Bank
10.2004 - 01.2005
Business Manager Loan Underwriter/Loan Officer
Citizens Bank
07.2000 - 10.2004
Credit Analyst II
Citizens Bank
05.1998 - 07.2000
Masters of Business Administration - Finance
Baker College
Bachelor of Business Administration - Accounting, Computer
Information Systems
Air Force Allergy Immunizations Enlisted Consultant at United States Air Force-National Capitol RegionAir Force Allergy Immunizations Enlisted Consultant at United States Air Force-National Capitol Region