Summary
Overview
Work History
Education
Skills
Timeline
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Maryrose Villena

Concord,CA

Summary

Resilient Direct Sales Agent (DSA) offering 17 years of sales experience in retail. Forward-thinking sales leader and persuasive communicator with demonstrated track record of success in jewelry sales and exclusive membership sales. Excellent organizational skills and adept at staying up to date on market and fashion trends. Skilled in building customer relationships and understanding customer needs.

Overview

18
18
years of professional experience

Work History

Salesperson DSA-Bony Levy

Nordstrom
10.2015 - Current
  • Drive sales through engagement with customers,suggestive selling, rapport and sharing product knowledge of Bony Levy, David Yurman and other brands.
  • Help promote, facilitate and organize trunk show events, that brought in successful results in the last six consecutive years.
  • Made outreach calls to customers for upcoming store events and/or whenever new designs come out.
  • Work diligently to resolve unique and recurring customer jewelry repairs, alterations and issues, promoting loyalty to the brand and enhancing sales at the same time.
  • Serve as a liaison between the brand to other team members and most especially the clients, to assure that they are receiving the best of the brand has to offer.
  • Work closely with the manager to develop sales strategy for the upcoming month.
  • In charge of visual merchandising for Bony Levy designs in both Fine Jewelry and Fashion Jewelry floors.
  • Organize product knowledge meetings to launch new and upcoming designs of the season, to help team members to get familiarized with the season's trend and to help sell the brand.
  • Managed return and exchanges in accordance to store policy.
  • Receive and distribute merchandise accordingly to it's respective area.


Assistant to Membership Director

Crow Canyon Country Club
10.2012 - 05.2015
  • Built relationships with members and community to establish long-term business growth.
  • Sold golf, tennis and social memberships to prospective members by showing the entire property and answers questions on what the membership entail.
  • Prepared new membership packets for newly signed members and making sure that they are given warm welcome by the entire country club community.
  • Update membership status and help resolve membership issues and problems (accounting, member relations).
  • Collaborated with the Membership Director and General Manager to implement continuous improvements and club advertisements.
  • Managed accounts to retain existing relationships and grow share of business.
  • Organized monthly open-house events for prospective members.

Sales Associate

Fred Meyer Jewelers
11.2005 - 01.2013
  • Drive sales through customer engagement, rapport and suggestive selling, which led to being part of the company's President's Club 100 for three consecutive years.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

No Degree - Psychology

St Paul's College
Philippines

Associate of Science - Pharmacy Technology

Silicon Valley College
Walnut Creek, CA

Skills

  • Customer Inquiries and Support
  • Brand Awareness and Promotion
  • Data Entry
  • Outreach Initiatives
  • Attention to Detail
  • Pragmatic thinking and problem solving
  • Product Sales and Features
  • Social Media Platforms
  • Styleboard knowledge and execution
  • Visual Merchandising
  • Work well under pressure
  • Bilingual (English and Tagalog)

Timeline

Salesperson DSA-Bony Levy

Nordstrom
10.2015 - Current

Assistant to Membership Director

Crow Canyon Country Club
10.2012 - 05.2015

Sales Associate

Fred Meyer Jewelers
11.2005 - 01.2013

No Degree - Psychology

St Paul's College

Associate of Science - Pharmacy Technology

Silicon Valley College

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Maryrose Villena