Mary Rose Cairo

Consummate professional with more than 25 years of management, administrative, and public relations experience. Excellent reputation for resolving problems and improving customer satisfaction.

• Leading the PAC (Certificate of Appreciation) - Department of Veterans Affairs, May 2022

Citation: For resiliency and dedication to serving Veterans and by setting an example for your coworkers

• Special Contribution Award - Department of Veterans Affairs, August 2021

Citation: For your dedication and commitment in serving Veterans and for continuously striving for excellence, embodying the VA Core Values

• Special Contribution Award - Department of Veterans Affairs, August 2021

Citation: In recognition of your achievement in posting the 2nd highest phone answer rate for July 2021

• Performance Award - Department of Veterans Affairs, November 2020

Citation: For significantly contributing to the mission of the Department by substantially exceeding performance requirements

• Time Off Award (8 hours) - Department of Veterans Affairs, October 2020

Citation: For your invaluable contribution and involvement in achieving the 2020 Columbus Day Challenge

• Special Contribution Award - Social Security Administration, December 2018

Citation: In recognition of her superior performance during Fiscal Year 2018

• Special Contribution Award - Social Security Administration, August 2017

Citation: In recognition of her superior performance during Fiscal Year 2017

• Special Contribution Award - Social Security Administration, August 2016

Citation: In recognition of her superior performance during Fiscal Year 2016

• Special Contribution Award - Social Security Administration, October 2015

Citation: In recognition of her superior performance during Fiscal Year 2015

• Commissioner's Team Award - Social Security Administration, January 2015

Citation: In recognition of exemplary leadership and teamwork for providing assistance to US citizens and recipients of Federal benefits who were affected by Typhoon Haiyan

• Special Contribution Award - Social Security Administration, August 2014

Citation: In recognition of her superior performance during Fiscal Year 2014

• Management Award (Bureau of Consular Affairs) - Department of State, March 2019

Citation: For helping their team gain a better understanding of how to integrate individual strengths into a united empowered team that can efficiently and effectively advance the mission. Their thoughtful contributions helped drive their team forward and better understand how the Consular Affairs Bureau creates value everyday

• Management Award (Bureau of Consular Affairs) - Department of State, September 2016

Citation: For your hard work, dedication, creativity, and positivity serving on Consular Section Manila's Consular Leadership Day 2016 Working Group. Your efforts led to one of the most successful Consular Leadership days on record, and a great time was had by all

• Eagle Award - Department of State, May 2015

Citation: For facilitating valuable training sessions and team building exercises for 175 Consular Section employees during the first section-wide Team Enhancement Activity Day on September 26, 2014

• Certificate of Recognition (Consular Team Enhancement Day) - Department of State, September 2014

Citation: For displaying competence in critical thinking, interpersonal skills, openness to dissent, resilience, and creating a healthy culture of managing up in order to be more effective in the interest of the team and the mission

• Superior Honor Award - Department of State, June 2014

Citation: For exceptionally meritorious service and support to US citizens in the Philippines in the aftermath of Typhoon Haiyan, November - December 2013

• Franklin Award - Department of State, November 2010

Citation: For customer service improvements by including online appointment system for notarial and passports services and translating passport information into Tagalog for the website

• Meritorious Honor Award - Department of State, June 2010

Citation: For sustained superior efforts resolving crises and helping US citizens over a period of five months that saw five ferry boats sinking, eight typhoons, and one volcano event

• Meritorious Honor Award - Department of State, May 2009

Citation: In recognition of the American Citizen Services teamwork and outstanding service to American Citizens throughout the Philippines

• Extra Mile Award - Department of State, November 2008

Citation: For exemplary service and extraordinary effort in arranging two large conferences supporting post crisis management efforts

• Meritorious Honor Award - Department of State, May 2008

Citation: For outstanding service on behalf of American citizens in times of crisis and need

• Franklin Award - Department of State, November 2006

Citation: For her consistently sustained and exceptional performance as the Special Consular Services Assistant

• Foreign Service National of the Month - Department of State, November 2004

Citation: For the exceptional management of two consular projects

• Medical repatriation of a particularly difficult case of an American Vietnam War Veteran who was suffering from PTSD and other physical ailments
• For excellent organizational skills in coordinating a high-profile Consular Event at short notice, gathering thirty-six guests who are the American Citizens Services Branch's most valuable contacts. The affair was so skillfully orchestrated and was so successful that an American supervisor noted that the representational was "perhaps the best expenditure of representational funds" he had ever seen

• Franklin Award - Department of State, April 2004

Citation: For teamwork and service beyond the call of duty critical to the safe rescue of a kidnapped American citizen and arrest of his kidnapper in February 2004

• Franklin Award - Department of State, March 2004

Citation: For extraordinary commitment in ensuring that a critically ill American received the best medical care possible while in the Philippines, and in facilitating an emergency medical evacuation with a high degree of expertise, compassion, and dedication

• Extra Mile Award - Department of State, April 2003

Citation: After the bombing at the Davao airport during the evening of March 4, 2003, Ms. Cairo arrived in the morning of March 5, 2003, as member of the Consular Team sent to provide assistance to the affected Americans and their families. Over the next 3 days, Ms. Cairo worked long, stressful hours without hesitation to express USG condolences to the family of deceased Americans, to work out complicated logistical arrangements for the body and the family to be repatriated, and to communicate closely and frequently with a number of hospitals and city officials to determine if any other Americans were affected. Ms. Cairo exhibited extraordinary amounts of sensitivity, professionalism, innovation, poise, and firmness during the crucial hours and days following the tragic event

• Meritorious Honor Award - Department of State, April 2002

Citation: For extraordinary commitment to service, assisting Americans in distress with sensitivity, compassion, dedication, and uncommon distinction

• Cash Award for Exceptional Performance - Department of State, April 2021

Citation: For exceptional performance in providing emergency assistance to American citizens under extremely demanding circumstances

Given a Special Immigrant Visa (Permanent Resident Status) by the US government for 20+ years of exceptional service. Immigrated to the United States on May 24, 2022.