Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
MARY ROSS VIRTUDAZO

MARY ROSS VIRTUDAZO

Laie

Summary

Dynamic human resources professional with a proven track record in talent acquisition, employee relations, and compliance. Recognized for exceptional teamwork and adaptability, consistently aligning HR initiatives with organizational objectives. Expertise in conflict resolution, onboarding processes, and leveraging HR software to enhance operational efficiency. Committed to delivering results and poised to drive meaningful change within the organization.

Overview

13
13
years of professional experience
6
6
Certification

Work History

HR Student Employment Assistant

Brigham Young University Hawaii Campus
05.2025 - Current
  • Assisted in recruitment and onboarding processes, including scheduling interviews, coordinating candidate communication, preparing new hire documentation, and conducting orientation sessions.
  • Maintained and managed employee records using HRIS software, ensuring accuracy, confidentiality, and streamlined coordination with local employers for job placement.

Retail Department- LEAD (Part-time)

Polynesian Cultural Center
08.2023 - 05.2025
  • Supervised and trained a team, enhancing leadership, conflict resolution, and team coordination skills.
  • Oversaw inventory tracking, facilitated cash handling procedures, and ensured compliance with company policies to optimize daily store operations.

Health Advocate- Customer Service Specialist

Optum UnitedHealth Group
06.2021 - 08.2023
  • Delivered personalized client support, improving problem-solving and emotional intelligence.
  • Collaborated with cross-functional teams to develop comprehensive solutions, fostering teamwork and collaboration.

Fraud Prevention Analyst, Customer Service

Concentrix
06.2018 - 07.2020
  • Analyzed and resolved fraud cases, honing attention to detail and critical thinking.
  • Communicated with customers to enforce policies, refining negotiation and conflict management skills.

HR Department – On-the-Job Training

Teleperformance
06.2012 - 07.2013
  • Organized and maintained employee records, ensuring accurate documentation and compliance with company policies.
  • Supported the HR team in verifying attendance, calculating employee salaries, and preparing payroll reports to ensure accurate and timely compensation.

Education

Bachelor of Science - Business Management, Organizational Leadership & Human Resources

Brigham Young University- Hawaii
01.2027

Certificate - Human Resource Management

Brigham Young University- Idaho
01.2023

English Language, Writing, and Life Skills - undefined

Brigham Young University- Pathway (Online)
01.2020

Associate Degree - Call Center Management

Bulacan Polytechnic College
01.2013

Skills

  • Human Resource Support
  • Team Leadership
  • Conflict Resolution
  • Effective Communication
  • Time Management
  • Adaptability and Flexibility

Certification

Minor Psychology

Minor Music

Certificate in Human Resource

Certificate in Legal Studies

Certificate in Leadership Pattern

Institute Diploma

Timeline

HR Student Employment Assistant

Brigham Young University Hawaii Campus
05.2025 - Current

Retail Department- LEAD (Part-time)

Polynesian Cultural Center
08.2023 - 05.2025

Health Advocate- Customer Service Specialist

Optum UnitedHealth Group
06.2021 - 08.2023

Fraud Prevention Analyst, Customer Service

Concentrix
06.2018 - 07.2020

HR Department – On-the-Job Training

Teleperformance
06.2012 - 07.2013

Certificate - Human Resource Management

Brigham Young University- Idaho

English Language, Writing, and Life Skills - undefined

Brigham Young University- Pathway (Online)

Associate Degree - Call Center Management

Bulacan Polytechnic College

Bachelor of Science - Business Management, Organizational Leadership & Human Resources

Brigham Young University- Hawaii

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