MARY ROSS VIRTUDAZO
Laie
Summary
Motivated and people-focused Human Resources professional with prior on-the-job training, current HR
experience, and ongoing studies in Organizational Leadership and Human Resource. Skilled in onboarding,
recruitment assistance, employee relations, records management, and HR compliance. Strong background in
customer service, communication and conflict resolution from over five years in the BPO industry. Passionate
about aligning HR practices with organizational goals, leveraging HR systems to improve efficiency, and
contributing to a supportive and inclusive workplace culture.
Overview
13
13
years of professional experience
6
6
Certification
Work History
HR Student Employment Assistant
Brigham Young University Hawaii Campus
05.2025 - Current
- Assisted in recruitment and onboarding processes, including scheduling interviews, coordinating candidate communication, preparing new hire documentation, and conducting orientation sessions.
- Maintained and managed employee records using HRIS software, ensuring accuracy, confidentiality, and streamlined coordination with local employers for job placement.
Retail Department- LEAD (Part-time)
Polynesian Cultural Center
08.2023 - 05.2025
- Supervised and trained a team, enhancing leadership, conflict resolution, and team coordination skills.
- Oversaw inventory tracking, facilitated cash handling procedures, and ensured compliance with company policies to optimize daily store operations.
Health Advocate- Customer Service Specialist
Optum UnitedHealth Group
06.2021 - 08.2023
- Delivered personalized client support, improving problem-solving and emotional intelligence.
- Collaborated with cross-functional teams to develop comprehensive solutions, fostering teamwork and collaboration.
Fraud Prevention Analyst, Customer Service
Concentrix
06.2018 - 07.2020
- Analyzed and resolved fraud cases, honing attention to detail and critical thinking.
- Communicated with customers to enforce policies, refining negotiation and conflict management skills.
HR Department – On-the-Job Training
Teleperformance
06.2012 - 07.2013
- Organized and maintained employee records, ensuring accurate documentation and compliance with company policies.
- Supported the HR team in verifying attendance, calculating employee salaries, and preparing payroll reports to ensure accurate and timely compensation.
Education
Bachelor of Science - Business Management, Organizational Leadership & Human Resources
Brigham Young University- Hawaii
01.2027
Certificate - Human Resource Management
Brigham Young University- Idaho
01.2023
English Language, Writing, and Life Skills - undefined
Brigham Young University- Pathway (Online)
01.2020
Associate Degree - Call Center Management
Bulacan Polytechnic College
01.2013
Skills
- Human Resource Support
- Team Leadership
- Conflict Resolution
- Effective Communication
- Time Management
- Adaptability and Flexibility
Certification
Minor Psychology
Minor Music
Certificate in Human Resource
Certificate in Legal Studies
Certificate in Leadership Pattern
Institute Diploma
Timeline
HR Student Employment Assistant
Brigham Young University Hawaii Campus
05.2025 - Current
Retail Department- LEAD (Part-time)
Polynesian Cultural Center
08.2023 - 05.2025
Health Advocate- Customer Service Specialist
Optum UnitedHealth Group
06.2021 - 08.2023
Fraud Prevention Analyst, Customer Service
Concentrix
06.2018 - 07.2020
HR Department – On-the-Job Training
Teleperformance
06.2012 - 07.2013
Certificate - Human Resource Management
Brigham Young University- Idaho
English Language, Writing, and Life Skills - undefined
Brigham Young University- Pathway (Online)
Associate Degree - Call Center Management
Bulacan Polytechnic College
Bachelor of Science - Business Management, Organizational Leadership & Human Resources
Brigham Young University- Hawaii