Mary S. Shaw
Milledgeville,GA
Summary
Customer service representative with Thirty-five years of experience providing excellent services to customers in a variety of work environments. Nine Years experience as a small business owner with Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
17
17
years of professional experience
Work History
Small Business Owner
M. Starling Photography
02.2015 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Captured stunning images for variety of projects.
- Generated cost-effective solutions for client's photography needs.
- Assisted clients with creative ideas for photography needs.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Planned and prepared for on-location and studio shoots.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
Credit Representative
Farmers Home Furniture
10.2019 - 05.2020
- Managed collection work and contacted customers to collect delinquent balances.
- Answered high volume incoming customer calls and questions regarding accounts.
- Applied problem-solving skills to resolve disputes and facilitate payments.
- Examined credit updates and evaluated for credit terms and credit limit increases.
- Advised accounts and assisted through qualification processes.
- Negotiated payment plans and loan terms with delinquent customers.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
Route Sales Representative
Bimbo® Bakeries USA
03.2012 - 03.2015
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Displayed products properly at customer sites and according to company specifications and policies.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
Assistant Manager
Rocket Roller Rink
06.2008 - 04.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Cashier
City Of Milledgeville, GA
12.2007 - 06.2008
- Greeted customers entering the office and responded promptly to customer needs.
- Reconciled money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Received payments for water service, property taxes, alcohol license fees, new connects, and disconnects.
- Answered questions about water services and addressed customer concerns
Event Coordinator
Holiday Inn
10.2006 - 11.2007
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Consulted with customers to determine objectives and requirements for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Reviewed event bills to confirm accuracy and approve payment.
- Inspected event facilities to confirm conformance to customer requirements.
Education
High School Diploma -
Faith Christian Academy
Milledgeville, GA06.1987
No Degree - Criminal Justice
Central Georgia Technical College
Milledgeville, GASkills
- Client Relations
- Call Center Operations
- Multi-Line Phone Talent
- Conflict Resolution
- Active Listening
- Customer Relations
- Conflict Mediation
- Customer Service
- De-escalation Techniques
- Critical Thinking
Timeline
Credit Representative
Farmers Home Furniture
10.2019 - 05.2020
Small Business Owner
M. Starling Photography
02.2015 - Current
Route Sales Representative
Bimbo® Bakeries USA
03.2012 - 03.2015
Assistant Manager
Rocket Roller Rink
06.2008 - 04.2012
Cashier
City Of Milledgeville, GA
12.2007 - 06.2008
Event Coordinator
Holiday Inn
10.2006 - 11.2007
High School Diploma -
Faith Christian Academy
No Degree - Criminal Justice
Central Georgia Technical College
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