Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Volunteer

Mary S. Simmons

Fayetteville,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Director

A Lot Of Love Home Care Agency LLC
Fayetteville, NC
11.2021 - Current


  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Responsible for strategic planning, growth, and overall administration and oversight of the Health Homes Programs
  • Comprehension and understanding of Medicaid/Insurance required.
  • Review invoicing of health homes contracts.
  • Provide resolution to elevated client, billing, and provider issues.
  • Attend internal meetings as required, including weekly manager meeting. 1:1’s, staff meetings, etc.
  • Ability to work independently and in cooperation with others.
  • Revise New Employee Orientation to meet the needs of this program and ensure implementation.
  • Review and analyze stats on a monthly basis to ensure compliance with turnaround and throughput timeframes.
  • An energetic and positive approach to the rapidly evolving changes and challenges of a complex client population.
  • Oversee documentation of health home contracts

Sales Associate

Walmart
Fayetteville, NC
11.2019 - 01.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions with a smile to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Greet customers and thank them for their business in a timely fashion.
  • Accurately ring up and total customer merchandise.
  • Keep designated work areas clean and maintained.
  • Return unwanted merchandise to the appropriate store area.
  • Assist other associates as needed throughout the day.

Income Maintenance Caseworker

Cumberland County Department Of Social Services
Fayetteville, NC
06.2016 - 09.2018
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Interviewed applicants and explained scope of different available benefits.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Communicated with people from various cultures and backgrounds on application process.
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Interact well with supervisors, co-workers and customers and worked in a team environment.
  • Respond to disasters as needed in accordance with Cumberland County DSS policy, in the event of a natural or man-made disaster or upon the declaration of a state of emergency.
  • Determine how the changes impact on the eligibility of the case.
  • Responsible for taking applications, determining eligibility and maintaining cases for TANF, and for Food and Nutrition Services.

Volunteer

Ferguson Easley Elementary School
Fayetteville, NC
08.2010 - 06.2016
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Used strong interpersonal communication skills to convey information to others.
  • Met with other volunteers and program leaders to discuss new service opportunities.

● Monitor the progress of the children and discuss with the teacher

● Helped build meaningful relationships between students with their learning.

● Approached the students creatively and enjoyable to develop the knowledge in relation to the requirements of the curriculum.

● Applied variety of methods to fulfill the students’ needs with establishing trust by applying discipline with fairness and consistency.

● Assist and helped students on field trips.


Assistant Manager/ Hair Stylist

Gino Morena Enterprises
Fort Bragg, NC
02.2011 - 05.2016

● Hair Artistry

● Handled all aspects of administrative matters including filing documents, working with confidential information, and performing data entry functions.

● Streamlined administrative processes and enhanced operational efficiency.

● Offered the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members

● Showed supportive leadership and effective coaching that facilitates continuous learning and skill development of associates.

● Troubleshoot potential guest, staff, and operational problems

● Demonstrated respect, sensitivity, and concern for guests' needs in a professional manner.


Education

Master of Science - Human Services- Family and Community Services

Purdue Global University

Bachelor’s of Art - Sociology

Fayetteville State University
12.2011

Diploma - undefined

E Smith High School
06.2002

Skills

  • Expert knowledge of all
  • Microsoft Office programs, including Word, Power Point, Excel,
  • Access,
  • Outlook
  • Exhibits extensive supervisory skills
  • Demonstrates strong administrative and organizational abilities with attention to details
  • Exhibits excellent communication skills
  • Able to reach the goals necessary for the company in a fast and timely manner while
  • Working in a group or individual setting
  • Clerical experience within a hospital or medical office setting
  • Maintain proper security over customers information and transaction activity
  • Interviews and interacts with clients and made via phone, sent e-mail and other electronic
  • Platforms as appropriate regarding services, customer eligibility, benefits and
  • Responsibilities Uncovers client’s needs and provide services to them
  • Responsible for following all policies and procedures
  • Maintain property by addressing tenant complaints
  • Create as well as mentor and manage a cohesive property maintenance team
  • Reviewing electronic documents
  • Verifying information that’s sensitive and confidential information
  • Showed supportive leadership and effective coaching that facilitates continuous learning and
  • Skill development of associates
  • Troubleshoot potential guest, staff, and operational problems
  • Demonstrated respect, sensitivity, and concern for guests' needs in a professional manner
  • Received and responded to written and electronic inquiries regarding patient accounts,
  • Healthcare eligibility and health insurance related issues
  • Determined the best course of action to resolve majority of inquiries and is expected to
  • Provide courteous service to requests conveying a pleasant, caring and helpful attitude
  • Ensured that all pertinent information is gathered and input into automated systems and
  • Databases
  • Prepared written documents such as correspondence, memoranda, reports, pamphlets, etc of
  • A routine nature, independently

Certification

2000 – 07/2001 Veteran’s Affairs Medical Center S: Ruby 2300 Ramsey St. P: 910.488.2120 May contact Fayetteville, NC 28301

  • Certification for helping the veterans with their needs

Reference

Glenn Adams

Cumberland County Board of Comissioner

(910)223-1400

Elisha Campbell

IM CASEWORKER II

(267)945-8129

Edith Bell

CASEWORKER

(623)521-1153

Timeline

Service Director

A Lot Of Love Home Care Agency LLC
11.2021 - Current

Sales Associate

Walmart
11.2019 - 01.2020

Income Maintenance Caseworker

Cumberland County Department Of Social Services
06.2016 - 09.2018

Assistant Manager/ Hair Stylist

Gino Morena Enterprises
02.2011 - 05.2016

Volunteer

Ferguson Easley Elementary School
08.2010 - 06.2016

Master of Science - Human Services- Family and Community Services

Purdue Global University

Bachelor’s of Art - Sociology

Fayetteville State University

Diploma - undefined

E Smith High School
/2010 – 06/2016 Ferguson Easley Elementary School S: Linda Owens 1857 Seabrook Rd. P: 910.978.8446 May contact Fayetteville, NC 28301, /2000 – 07/2001 Veteran’s Affairs Medical Center S: Ruby 2300 Ramsey St. P: 910.488.2120 May contact Fayetteville, NC 28301
Mary S. Simmons