Mary S. Simmons

• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Communicated with patients, ensuring that medical information was kept private.
• Responsible for strategic planning, growth, and overall administration and oversight of the Health Homes Programs
• Comprehension and understanding of Medicaid/Insurance required.
• Review invoicing of health homes contracts.
• Provide resolution to elevated client, billing, and provider issues.
• Attend internal meetings as required, including weekly manager meeting. 1:1’s, staff meetings, etc.
• Ability to work independently and in cooperation with others.
• Revise New Employee Orientation to meet the needs of this program and ensure implementation.
• Review and analyze stats on a monthly basis to ensure compliance with turnaround and throughput timeframes.
• An energetic and positive approach to the rapidly evolving changes and challenges of a complex client population.
• Oversee documentation of health home contracts

• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions with a smile to welcome existing, new and potential customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Greet customers and thank them for their business in a timely fashion.
• Accurately ring up and total customer merchandise.
• Keep designated work areas clean and maintained.
• Return unwanted merchandise to the appropriate store area.
• Assist other associates as needed throughout the day.

• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Interviewed applicants and explained scope of different available benefits.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
• Communicated with people from various cultures and backgrounds on application process.
• Gathered information via telephone, mail or in person from clients applying for assistance.
• Interact well with supervisors, co-workers and customers and worked in a team environment.
• Respond to disasters as needed in accordance with Cumberland County DSS policy, in the event of a natural or man-made disaster or upon the declaration of a state of emergency.
• Determine how the changes impact on the eligibility of the case.
• Responsible for taking applications, determining eligibility and maintaining cases for TANF, and for Food and Nutrition Services.

• Supported engaging, fun and smooth-running events by helping with organization and planning.
• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Used strong interpersonal communication skills to convey information to others.
• Met with other volunteers and program leaders to discuss new service opportunities.

● Monitor the progress of the children and discuss with the teacher

● Helped build meaningful relationships between students with their learning.

● Approached the students creatively and enjoyable to develop the knowledge in relation to the requirements of the curriculum.

● Applied variety of methods to fulfill the students’ needs with establishing trust by applying discipline with fairness and consistency.

● Assist and helped students on field trips.

● Hair Artistry

● Handled all aspects of administrative matters including filing documents, working with confidential information, and performing data entry functions.

● Streamlined administrative processes and enhanced operational efficiency.

● Offered the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members

● Showed supportive leadership and effective coaching that facilitates continuous learning and skill development of associates.

● Troubleshoot potential guest, staff, and operational problems

● Demonstrated respect, sensitivity, and concern for guests' needs in a professional manner.