MARYSA SMITH-TAYLOR
Cheektowaga
Summary
Customer service professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
McGard LLC
09.2023 - Current
- Resolved customer inquiries efficiently, providing accurate information on product specifications and services.
- Managed order processing, ensuring timely fulfillment and adherence to company standards.
- Collaborated with team members to improve response times for customer service requests.
- Identified recurring issues through customer feedback, proposing solutions to enhance service quality.
Supervisor
Ziggy's Taco And Subs
03.2018 - 03.2023
- Supervised and trained new team members, ensuring adherence to restaurant procedures and sales techniques
- Effectively collaborated with team members to complete orders, enhancing teamwork
- Successfully handled customer inquiries and concerns, ensuring optimal customer experience
- Supervised daily operations of food service, ensuring compliance with health and safety regulations
Supervisor
Forever 21
03.2021 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Assistant Visual Manager
Rue 21
10.2020 - 03.2021
- Led visual merchandising initiatives to enhance store presentation and customer engagement.
- Trained staff on visual standards and best practices, ensuring consistency across all merchandise presentations.
- Developed creative visual concepts aligned with brand strategy, driving enhanced customer experience and sales performance.
- Evaluated store layouts regularly, recommending adjustments to improve flow and enhance shopper navigation experience.
Crew Member
Mighty Taco
11.2018 - 03.2021
- Ensured compliance with health and safety regulations during food handling and preparation.
- Assisted in maintaining cleanliness and organization of workstations to uphold operational standards.
- Worked front counter, drive-thru and other areas.
- Collaborated with management to identify process improvements that enhanced workflow efficiency.
Skills
- Key holder experience
- Data entry
- Critical thinking
- Problem resolution
- Customer relationship management (CRM)
- Service standard compliance
Timeline
Customer Service Representative
McGard LLC
09.2023 - Current
Supervisor
Forever 21
03.2021 - 02.2023
Assistant Visual Manager
Rue 21
10.2020 - 03.2021
Crew Member
Mighty Taco
11.2018 - 03.2021
Supervisor
Ziggy's Taco And Subs
03.2018 - 03.2023