Marysela Liriano
Hialeah,Florida
Summary
Seeking a challenging position within a reputable healthcare organization where my dedication and attention to detail, coupled with my education and commitment to patient safety and medication compliance, can be effectively utilized.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MRO Assistant
Physicians Health Center / O.M Management
01.2022 - Current
- Expert in drug testing regulations (DOT and HHS)
- Proficient in specimen handling, documentation, and chain of custody evaluation
- Organize all incoming copies of the CCF and match the MRO’s copy of the CCF to the laboratory’s copy of the CCF
- Review of the MRO and lab copy of the CCF for completeness
- Knowledgeable in reasons for drug tests and result interpretation
- Skilled in reviewing and facilitating MRO process
- Experienced in donor communication and follow-up
- Experienced in donor communication and follow-up
- Understanding drug test results factors and handling unique situations
- Report all drug test results after MRO verification of the report
Sales Associate
Bath and Body Works
01.2022 - 01.2023
- Deliver a friendly and efficient cash wrap experience, while reinforcing the customer’s purchase and capturing the customer’s phone number/email address
- Recover merchandise on the sales floor and replenish merchandise to brand standards
- Support product replenishment activities that keep the store full and abundant, including processing merchandise and maintaining the back room
- Assist with floor set execution, window changes, visual presentation and marketing placement as needed
- Abide by our values, policies, procedures, and safety messages
- Demonstrated sales and customer service results in a fast-paced environment
- Availability for varied weekly shifts including weekend, closing and peak hour shifts.
Southeast Customer Service Representative, First Report
United Automobile Insurance Group
01.2021
- Provided introductory information to new customers and entered First Notice of Loss claims in Guidewire
- Offered accurate, valid, and complete information to customers, attorneys, and medical providers
- Handled customer complaints, identified their needs, and provided effective solutions
- Maintained records of customer interactions and managed incoming calls
- Ensured compliance with communication guidelines, policies, and procedures.
Sales Associate
Orange Theory Fitness
01.2021
- Established and maintained an effective referral program to drive membership growth
- Conducted studio tours, greeted members, and processed transactions accurately
- Followed daily studio cleaning and sanitization protocols
- Led phone inquiries and customer care calls
- Provided outstanding customer service and maintained accurate records.
Human Resource Intern
Plasco ID
01.2019
- Collaborated with hiring managers to identify staffing needs
- Screened resumes while also conducting interviews (in-person and by phone) and performed reference checks
- Managed the onboarding and off boarding processes
- Assisted in conducting exit interviews and monitoring new hire training
- Ordered and maintained office supplies.
Purchasing Clerk
Plasco ID
01.2016 - 01.2020
- Created and edited purchase orders for material acquisition
- Managed and maintained inventory stock to fulfill orders efficiently
- Conducted cost analysis on purchasing prices from multiple vendors
- Developed positive relationships with suppliers and served as a liaison
- Assisted in company extracurricular activities as a member of the activities committee.
Cashier/Customer Service Staff / Supervisor
Publix Supermarket
01.2013 - 01.2016
- Supervised the customer service department and managed cash balancing
- Handled customer inquiries, returns, and exchanges with professionalism
- Provided leadership to cashiers and front service clerks
- Managed the company safe and its operations.
Education
Associate of Science - Diagnostic Medical Sonography
Broward College
Broward, FL04.2025
Bachelor of Science - Supervision and Management with a focus in Human Resources
Miami Dade College
Hialeah, FL08.2019
Associate of Arts - Business Administration
Miami Dade College
Miami08.2017
High School Diploma -
Barbara Goleman Senior High School
Miami, FL06.2014
Skills
- Medical Terminology
- Patient Care
- Medical Record Management – experience with EHR
- Technical/Computer Skills: Microsoft Office, Windows, iOS
- Scheduling & call management
- Strong telephone etiquette and ability to adapt to new technology
- Data Collection and data entry (Typing speed: 67wpm)
- Strong analytical and conceptual skills
- Excellent organization and planning abilities
- Effective problem-solving skills
- Report Generation
- Self-motivated and goal-oriented
Skills Certifications
- Medical Terminology
- Patient Care
- Medical Record Management – experience with EHR
- Adobe Certified Associate (Photoshop, Flash, and Dreamweaver)
- College Credit Certificate in Business Management
- Proficient in English and Spanish
- Technical/Computer Skills: Microsoft Office, Windows, iOS
- Typing Speed: 67 WPM
- Strong analytical and conceptual skills
- Excellent organization and planning abilities
- Effective problem-solving skills
- Self-motivated and goal-oriented
- Adaptable and responsible
- Punctual and innovative
- Dynamic and professional
- Strong telephone etiquette and ability to adapt to new technology.
- Detail-oriented
Volunteer Internship
Town of Miami Lakes, 2011-2014, Organize and manage the Town of Miami Lakes Halloween Spooktacular Event, Unload and organize pumpkins for the Miami Lakes United Methodist Church, Set up, serve food, and clean up after Elderly Affairs committee events., Performed administrative duties under the direct supervision of the mayor’s assistant as well as the Director of the Elderly Affairs Committee
References
References available upon request.
Certification
- College Credit Certification in Business Management
- Adobe Certified Associate (Photoshop, Flash, and Dreamweaver)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
MRO Assistant
Physicians Health Center / O.M Management
01.2022 - Current
Sales Associate
Bath and Body Works
01.2022 - 01.2023
Southeast Customer Service Representative, First Report
United Automobile Insurance Group
01.2021
Sales Associate
Orange Theory Fitness
01.2021
Human Resource Intern
Plasco ID
01.2019
Purchasing Clerk
Plasco ID
01.2016 - 01.2020
Cashier/Customer Service Staff / Supervisor
Publix Supermarket
01.2013 - 01.2016
Associate of Science - Diagnostic Medical Sonography
Broward College
Bachelor of Science - Supervision and Management with a focus in Human Resources
Miami Dade College
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Barbara Goleman Senior High School
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