MARY "SHELLY" CROSBY
SAN MARCOS,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
HOSPICE CONSULTANT
BRIDGEWAY HOSPICE
01.2023 - 05.2023
- Educated Seniors, their families, and referral sources in the coverage area about the services provided by the company
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Filed all paperwork required by Medicare in order to bill for services.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Owner/Administrator/Marketer
CareBuilders At Home-Lake Jackson
12.2013 - 10.2020
- Established and operated a non-medical in-home care company for seniors and disabled adults by creating foundational processes for business operations.
- Trained and motivated employees to perform daily business functions. Managed approximately 70-80 caregivers as well as an administrative staff, and prepared weekly schedules to verify proper coverage with fiscal guidelines
- Established favorable relationships with other senior care companies such as skilled nursing facilities, assisted living facilities, etc. by partnering with them, developing marketing and sales strategies, and consulting with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Generated revenues yearly and effectively capitalized on industry growth by discovered areas of improvement and generating quarterly operational and sales reports.
- Developed business from the ground up and prepared records and operations for smooth turnover to new owners
HOSPICE CONSULTANT
HEART TO HEART HOSPICE
10.2011 - 11.2013
- Created relationships in a new market for the company and introduced the coverage area to new services that the company provided while educating the area about hospice services
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Communicated with patients, ensuring that medical information was kept private
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Spearheaded and implemented new projects to expand scope of engagement.
Education
Associate of Arts - Accounting
Brazosport College
Lake Jackson, TXAssociate of Arts - Business Administration
Brazosport College
Lake Jackson, TXSkills
- Marketing Tactics
- Operations Oversight
- Revenue Forecasting
- Performance Assessment
- Administrative Management
- Problem Anticipation and Resolution
- Team Leadership
- Finance and Accounting Oversight
- Emotional intelligence
- Interdisciplinary collaboration
- Organizational skills
- Time management
Activities
- Angleton Chamber of Commerce Ambassador for 10 years. Ambassador of the Year 2020
- Brazosport Chamber of Commerce Ambassador for 10 years
- Brazoria County Fair Association Lifetime Member for 11 years
- Brazoria County Concession Committee Member for 11 years
Timeline
HOSPICE CONSULTANT
BRIDGEWAY HOSPICE
01.2023 - 05.2023
Owner/Administrator/Marketer
CareBuilders At Home-Lake Jackson
12.2013 - 10.2020
HOSPICE CONSULTANT
HEART TO HEART HOSPICE
10.2011 - 11.2013
Associate of Arts - Accounting
Brazosport College
Associate of Arts - Business Administration
Brazosport College
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