Mary Shiha
Katy,TX
Summary
Customer-focused professional with successful 5-year career in medical industry. Dynamic success at applying customer service and multi-tasking in a busy business environment.
Overview
12
12
years of professional experience
Work History
Owner/Office Manager
The Clinic Houston Chiropractic
01.2018 - 02.2022
- Managed day-to-day business operations.
- Greet patients as they entered clinic.
- Consulted with patients to assess needs and propose optimal solutions.
- Insurance invoicing.
- Answering phone and replying to emails and messages.
- Schedule all patient appointments.
- Communicated effectively to answer general questions, address billing concerns.
- Keep patient files up to date and correctly enter appropriate charges.
- Assistant to the Doctor
Chiropractic Assistant
Balanced Living Chiropractic
09.2016 - 11.2016
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Manager of Tanning Salon
The Tanning Club
01.2016 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules
Nanny
Family From Church
01.2013 - 11.2015
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Engaged with children on age-appropriate level.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
Recruiting Assistant
New York Life Insurance Co
06.2010 - 06.2012
- Advertised job opportunities on social media platforms and job boards.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Studied job descriptions and qualifications to determine applicant requirements.
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Presented excellent first impression of company at interview and recruiting events.
- Communicated with applicants across various stages of hiring process.
Education
Bachelor of Arts - Public Relations/Marketing
Eastern Michigan University
Ypsilanti, MI12.2012
Skills
- Medical Billing
- Patient Relations
- Schedule Management
- Patient Information Maintenance
- Telephone Etiquette
- Medical Front Desk Management
- Email Correspondence
- Documentation and Filing
Timeline
Owner/Office Manager
The Clinic Houston Chiropractic
01.2018 - 02.2022
Chiropractic Assistant
Balanced Living Chiropractic
09.2016 - 11.2016
Manager of Tanning Salon
The Tanning Club
01.2016 - 08.2016
Nanny
Family From Church
01.2013 - 11.2015
Recruiting Assistant
New York Life Insurance Co
06.2010 - 06.2012
Bachelor of Arts - Public Relations/Marketing
Eastern Michigan University