Maria Wojtowicz
Bloomington ,MN
Summary
Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
35
35
years of professional experience
Work History
Machine Operator Assembler
Dupont Water Solutions
01.2022 - 10.2023
- Inspected completed engine parts and components for quality control purposes.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Cleaned, lubricated and adjusted parts and components, keeping parts fully functional.
- Complied with safety standards to prevent machinery accidents and personnel injuries.
- Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Customer Service Supervisor
Sparkle Cleaning Service
02.1996 - 03.2020
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Researched and corrected customer concerns to promote company loyalty.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
Customer Service ,Information ,Membership
Public Television ,TPT -Twin Cities PBS
11.2013 - 05.2017
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Enhanced user experience by developing comprehensive service information documentation.
- Developed next generation integration platform for internal applications.
- Conducted data modeling, performance and integration testing.
- Increased client satisfaction by providing timely and accurate technical documentation.
- Collaborated with cross-functional teams to deliver high-quality service information solutions.
- Created proofs of concept for innovative new solutions.
Team Support Specialist
Benson Optical Co ,Inc
05.1988 - 08.1995
- Configured hardware, devices, and software to set up work stations for employees.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Participated in cross-functional team-building activities.
- Supported the development of company policies and procedures, ensuring all team members understood expectations and requirements.
Education
Associate of Science - Practical Nursing
Normandale Community College
Minneapolis, MN05.2025
Associate of Science - Communication And Media Studies
University of Gdansk
Gdansk ,Poland05.2000
Skills
- Production Monitoring
- Computer Numerical Control
- Product Inspection
- Product Assembly
Languages
German
Full Professional
Russian
Full Professional
Timeline
Machine Operator Assembler
Dupont Water Solutions
01.2022 - 10.2023
Customer Service ,Information ,Membership
Public Television ,TPT -Twin Cities PBS
11.2013 - 05.2017
Customer Service Supervisor
Sparkle Cleaning Service
02.1996 - 03.2020
Team Support Specialist
Benson Optical Co ,Inc
05.1988 - 08.1995
Associate of Science - Practical Nursing
Normandale Community College
Associate of Science - Communication And Media Studies
University of Gdansk
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