Marysol Camacho
Palm bay,FL
Summary
Dedicated professional with a proven track record in enhancing workflow and customer satisfaction at Miami Dade College - Wolfson Campus. Strong skill set in Microsoft Office Suite and delivering exceptional customer service. Adept at managing data and handling office administration tasks. Consistently improves operational efficiency and fosters strong client relationships through strategic scheduling and meticulous records management.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Miami Dade College - Wolfson Campus
07.2020 - 10.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Call Center Representative
Breeze-Eastern
07.2017 - 05.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Program Administrator
Smart and Fit
09.2015 - 06.2017
- Recruited volunteers to support various aspects of the program''s operation while providing them with guidance and mentorship throughout their service tenure.
- Mentored junior staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
- Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
- Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
- Maintained accurate records of program activities, using data-driven analyses to inform future planning and decisionmaking.
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Assisted in grant application writing process to secure funding necessary for program operations and enhancements.
- Provided ongoing direction and leadership for program operations.
- Coordinated events with precision, overseeing logistics, registration, catering arrangements, and other critical details to ensure successful outcomes.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Education
High School Diploma -
Owl Center
Springfield, Ma05-2010
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Office Suite
- Scheduling and calendar management
- Records Management
- Attendance record management
- Payroll and budgeting
- Workflow Optimization
- Prioritization
- Data Management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Miami Dade College - Wolfson Campus
07.2020 - 10.2024
Call Center Representative
Breeze-Eastern
07.2017 - 05.2020
Program Administrator
Smart and Fit
09.2015 - 06.2017
High School Diploma -
Owl Center
Similar Profiles
Saskar Bien-AimeSaskar Bien-Aime
Peer Academic Leadership at Miami Dade College - Wolfson CampusPeer Academic Leadership at Miami Dade College - Wolfson Campus
Iraida Garcia PerezIraida Garcia Perez
Housekeeping Cleaner at Miami Dade College - Wolfson CampusHousekeeping Cleaner at Miami Dade College - Wolfson Campus
RAMSES LOACESRAMSES LOACES
Senior Clerk at Miami Dade College, Wolfson CampusSenior Clerk at Miami Dade College, Wolfson Campus