Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Marysol Guerrero

Aspen,CO

Summary

Well-trained Assistant Restaurant Manager promoting 24 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Bilingual and accustomed to supervising high-volume environments and alleviating process issues. Highly effective working with people from all over the world. Dedicated, respectful, loyal and committed who takes pride in her work and the ability to create great work relationships with her colleagues.

Overview

25
25
years of professional experience

Work History

Assistant Restaurant Operations Manager

St Regis Aspen Resort
11.2017 - Current
  • Supervise all areas of restaurant to keep it clean and well-maintained.
  • Lead the team towards our Company's Goal through training, motivation and team collaboration methods.
  • Immediately resolve customer issues using attentive listening and communication skills.
  • Managed team of up to 25 restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitor restaurant operations and adjust schedules to meet peak customer demand.
  • Provide in-depth training to workers about customer-facing roles to promote strong team performance.
  • Maintain the Restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Identify team weakness points and implement corrective actions to resolve concerns.
  • Conduct regular meetings with staff to discuss performance and address any issues.
  • Pitching in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Develop and implement strategies to improve revenue and profitability.
  • Monitor daily cash discrepancies and employee's financial reports to inform future strategies
  • Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Update and resolve incidents objectively while maximizing profit.
  • Interact well with customers to build connections and nurture relationships.
  • Train new employees on proper protocols and customer service standards.
  • Mitigate business risks by working closely with staff members and assessing performance.
  • Schedule employees for shifts, taking into account customer traffic and employee strengths.
  • Launch staff engagement and cultural programs in addition to robust reporting tool that increased operational quality.
  • Create, update and track Open Table floor plans and special event.
  • Work closely with the culinary team on our festivities to offer quality experiences and good service at our special events.
  • PayrolL
  • Help cover leadership's shifts in the Private Dining Department, in charge of the daily amenity report for guests, review the employee's financial report and accuracy of food compensation.
  • Maintain Restaurant inventory update and report the missing items, in order to compliant guest's request and preference.
  • Monitor In-House groups to compliant with guest's allergies and especial requests, whether they are food request or special Restaurant's accomodations.
  • Monitor VIP guests in order to provide an excellence service and maintain their loyal relationship with the property.
  • Create Technical Training Matrix, Outline Training by Job's positions and Menu Matrix for our employees.

Food & Beverage Supervisor

St Regis Aspen Resort
07.2014 - Current
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Worked with qualified chef to diversify menu with new offerings.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Supervised food presentation and plating to enhance visual appeal.

Restaurant Server

St Regis Aspen Resort
06.2011 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Room Service Server

St Regis Aspen Resort
05.2000 - Current
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Verified accuracy and quality of orders before delivery.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Protected guests by following proper food handling procedures.
  • Increased sales significantly by upselling higher-end products to customers.

Room Service Amenity Attendant

St Regis Aspen Resort
12.1999 - Current
  • Delivered guest's amenities in a daily bases.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Restocked supplies to keep team efficient and ready for guests' orders.

Housekeeping Supervisor

Mountain Chalet Aspen
07.2014 - 11.2014
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • In charge of the employee's schedule and process employee's time off in order to maintain out cleaning standards up to the guest's expectations.

Breakfast Buffet Attendant

Bumps Restaurant
12.1999 - 04.2000
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
  • Improved guest comfort and satisfaction through personalized service and support.

Server's Assistant

Panzone's Restaurant
04.1999 - 10.1999
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Collaborated with other staff members to maintain high-level customer satisfaction.

Education

No Degree - Hospital Facilities Administration

Universidad Veracruzana
Veracruz, Mexico

High School Diploma -

Escuela De Bachilleres Diurna
Martinez De La Torre, Veracruz, Mexico
06.1991

Escuela Primaria Benito Juarez
Martinez De La Torre, Veracruz, Mexico
09.1981

Skills

  • Inventory Control
  • Interpersonal and Written Communication
  • Performance Improvement
  • Goal Setting
  • Performance Evaluation and Monitoring
  • Employee Relations
  • Decision-Making
  • Teamwork and Collaboration
  • Team Building and Leadership
  • Policy Development and Enforcement
  • Employee Scheduling
  • Employee Development
  • Customer Service
  • Staff Training and Mentoring

Hobbies

 I love dogs! being able to protect and love them is one of my passions. Watch Documentaries and Crime Shows are my preference to spend time at home. I love to cook my favorite cuisine are Mexican, Italian and Mediterranean. Music is another of my passions. Long walks at any time of the day it's my exercise, and having my puppy Poncho by my side, takes it to the next level!. 

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Assistant Restaurant Operations Manager

St Regis Aspen Resort
11.2017 - Current

Food & Beverage Supervisor

St Regis Aspen Resort
07.2014 - Current

Housekeeping Supervisor

Mountain Chalet Aspen
07.2014 - 11.2014

Restaurant Server

St Regis Aspen Resort
06.2011 - Current

Room Service Server

St Regis Aspen Resort
05.2000 - Current

Room Service Amenity Attendant

St Regis Aspen Resort
12.1999 - Current

Breakfast Buffet Attendant

Bumps Restaurant
12.1999 - 04.2000

Server's Assistant

Panzone's Restaurant
04.1999 - 10.1999

No Degree - Hospital Facilities Administration

Universidad Veracruzana

High School Diploma -

Escuela De Bachilleres Diurna

Escuela Primaria Benito Juarez

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