Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Maryssa Clark

Mt. Vernon,IL

Summary

Certified advanced technical support specialist with experience delivering top-tier customer service. Skilled communicator adept at engaging customers, identifying issues, troubleshooting, and simplifying steps to resolve technical problems efficiently.

Overview

11
11
years of professional experience

Work History

Technical Support Specialist

TaskUs
04.2021 - Current
  • I work with end-users to provide technical support and assistance for technical, software, and hardware problems
  • Resolved data access problems and streamlined software applications
  • Guided customers through software installation steps
  • Offered practical solutions to resolve technical problems
  • Dispatched technical documents to customers and end-users
  • Advised on optimal hardware solutions for unsupported software issues
  • Referring difficult cases to support technicians or a senior analyst
  • Responded promptly to service tickets submitted by users experiencing technical difficulties.
  • Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
  • Provided training for users on new technologies or procedures related to their jobs.

Sanitor

PepsiCo
San Antonio, United States
09.2020 - 04.2021
  • Maintained manufacturing lines to ensure quality output
  • Ensured sanitation standards for production equipment
  • Ensured compliance with safety protocols while working with hazardous substances
  • Managing cleanliness of building interiors and exterior surroundings
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Cash Application Specialist

Option Care
San Antonio, United States
12.2018 - 03.2020
  • Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
  • Processed credit card payments utilizing the appropriate payment processor.
  • Researched discrepancies between customers' payments and invoices.
  • Reconciled customer accounts by confirming outstanding balances due.
  • Assisted in preparing daily bank deposits of all incoming payments.
  • Maintained accurate records of cash receipts and applications on a daily basis.
  • Assisted with month end closing activities related to cash application.
  • Worked closely with Accounts Receivable team to ensure timely resolution of any issues or discrepancies related to cash application process.
  • Performed monthly balance sheet reconciliations for assigned accounts receivable sub-ledgers.

Overnight Stocker

Walmart
San Antonio, United States
03.2016 - 11.2018
  • Received and stocked merchandise promptly.
  • Organized shelves, racks, and bins to ensure product availability.
  • Maintained cleanliness of the work area by sweeping, dusting, and disposing of trash.
  • Verified accuracy of incoming shipments against purchase orders.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves, and providing information on products.
  • Restocked shelves according to planograms set up by the management team.
  • Checked expiration dates on all food items to ensure quality control standards were met.
  • Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
  • Built displays for special promotions, sales events, and seasonal items as directed by the supervisor.
  • Helped unpack shipments, check contents against invoices, and sort boxes into stacks for stocking purposes.

Store Cashier

Lowe's Companies, Inc.
San Antonio, United States
03.2014 - 02.2016
  • Made sure that all prices were correctly labeled on products before putting them out on the shelves.
  • Communicated effectively with coworkers to ensure smooth operations during shifts.
  • Greeted customers and provided them with excellent customer service.
  • Provided accurate information on product availability, pricing, and promotions.
  • Processed cash, check, and credit card transactions accurately and efficiently.
  • Counted money in the cash drawer at the start of each shift to ensure accuracy of funds.
  • Balanced daily receipts and deposits using a computerized system.
  • Assisted customers with returns or exchanges as needed.
  • Resolved customer complaints in an efficient manner.
  • Adhered to company policies regarding safety procedures while handling cash.
  • Ensured all checkout areas were clean, well-stocked, and properly maintained.
  • Answered customer inquiries in a professional manner over the phone or in person.

Education

Bachelor of Science - Technical Management

DeVry University
01.2019

GED -

North Texas Job Corps
01.2011

Skills

  • Email Marketing
  • Zendesk
  • Zendesk Customer Service Software
  • System Provisioning
  • Troubleshooting and Diagnosing
  • Technical Instruction
  • Remote desktop services and support
  • Remote Technical Assistance
  • Telecommunications
  • Microsoft Office
  • Remote Office Availability
  • Dependable and Responsible
  • Data Entry
  • Multitasking Abilities
  • Organization
  • Basic Math
  • Task Prioritization
  • Computer Skills
  • Conflict Resolution
  • Analytical Thinking
  • Cultural Awareness
  • Critical Thinking
  • Team Management
  • Organization and Time Management
  • Microsoft Word
  • Excellent Communication

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Technical Support Specialist

TaskUs
04.2021 - Current

Sanitor

PepsiCo
09.2020 - 04.2021

Cash Application Specialist

Option Care
12.2018 - 03.2020

Overnight Stocker

Walmart
03.2016 - 11.2018

Store Cashier

Lowe's Companies, Inc.
03.2014 - 02.2016

Bachelor of Science - Technical Management

DeVry University

GED -

North Texas Job Corps

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Maryssa Clark