Maryssa Crouch

Assistant Store Manager

Boot Barn

12.2024 - Current

Led daily store operations, ensuring compliance with company policies and procedures.
Trained and mentored team members, enhancing staff performance and customer service skills.
Analyzed sales data to identify trends, implementing strategies to improve product placement and inventory management.
Developed and executed visual merchandising plans, increasing overall store appeal and customer engagement.
Managed employee schedules, optimizing workforce efficiency while meeting operational demands.
Facilitated team meetings to communicate goals, address challenges, and drive collaborative problem-solving efforts.
Enhanced customer satisfaction through effective conflict resolution and personalized service initiatives.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Office Manager

Floors Plus

01.2018 - Current

Office Manager at a mid-sized flooring company in Morgan Hill, CA. I have provided dedicated service maintain the organizations payroll, customer service and logistical needs for the last 6 years.

Cashier

Silver Saddle

01.2016 - 01.2017

I WORKED AS A CASHIER AT A TRADE STORE. WE HAD A POST OFFICE I WOULD SEND LETTERS AND PACKAGES, RENT OUT STORAGE UNITS AND HUNTING AND FISHING LICENSES

Summary

Overview

Work History

Assistant Store Manager

Office Manager

Cashier

Education

High School - undefined

Skills

Timeline

Assistant Store Manager

Office Manager

Cashier

High School - undefined

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