Maryssa Heiden
Independence,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Medical Office Specialist
HCA
Independence , MO
08.2023 - Current
- Processed payments from patients and maintained accurate financial records.
- Prepared correspondence and other documents as needed.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Scheduled laboratory tests and radiology procedures for patients as requested by physicians.
- Maintained inventory of office supplies, equipment, and medications; ordered additional items when needed.
- Assisted with preparation for patient visits, including obtaining vital signs and preparing examination rooms with necessary supplies.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
Service Clerk
MHC Truck Leasing
Kansas City, KS
08.2022 - 07.2023
- Monitored stock levels in order to determine re-order points.
- Maintained cleanliness of shop floor, displays, counters, storage areas, restrooms.
- Completed monthly safety inspections and lead monthly safety meetings
- Processed vendor invoices in a timely manner
- Assisted with shop inventory with all parts, tires, batteries, etc.
- Placed inventory orders and restocked office supplies, toiletries and printer paper.
- Directed clients and guests to correct departments, rooms and staff members.
- Coordinated company records and resources to assist team members with special projects.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Referral Coordinator
HCA
Blue Springs, MO
12.2021 - 07.2022
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Monitored patient progress throughout the referral process.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Performed data entry related to referrals into electronic health record systems.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
Medical Office Specialist
HCA
Blue Springs, MO
09.2020 - 07.2022
- Answered and directed incoming calls in a professional manner.
- Performed data entry of patient information into electronic health records system.
- Processed payments from patients and maintained accurate financial records.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Maintained inventory of office supplies, equipment, and medications; ordered additional items when needed.
- Assisted with preparation for patient visits, including obtaining vital signs and preparing examination rooms with necessary supplies.
- Resolved customer service issues in a timely manner while maintaining professionalism.
Education
High School Diploma -
Odessa High School
Odessa, MO05-2014
Skills
- HIPAA Compliance
- Basic accounting
- Office Management
- Multitasking and Organization
- Attention to Detail
- Product and service knowledge
- Administrative Support
- Database entry
- Telephone Etiquette
- Driver communications
References
References available upon request.
Timeline
Medical Office Specialist
HCA
08.2023 - Current
Service Clerk
MHC Truck Leasing
08.2022 - 07.2023
Referral Coordinator
HCA
12.2021 - 07.2022
Medical Office Specialist
HCA
09.2020 - 07.2022
High School Diploma -
Odessa High School