Maryssa Mathis
Granbury
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Independent Financial
04.2016 - Current
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service.
- Also responsible for analyzing financial data, loans, bank audits and developing strategies to improve the bank's performance.
- Implemented new procedures and technology during bank conversions.
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
- Coordinated client communications and scheduled appointments effectively.
- Oversaw compliance with financial regulations and internal policies.
Lead Supervisor
Starbucks Coffee Co
03.2013 - 03.2016
- Supervised daily operations and ensured team adherence to service standards.
- Trained new partners on product knowledge and customer service techniques.
- Managed inventory levels and coordinated restocking of supplies efficiently.
- Resolved customer complaints by providing effective solutions and support.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Maintained cleanliness and safety standards across the store environment.
Assistant Manager
Payless Shoesource
02.2011 - 03.2013
- Trained new staff on company policies and procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Checked items against purchase orders to ensure accurate delivery of goods.
Education
Associates - Business Administration
Weatherford College
Weatherford, TxSkills
- CRA Volunteering
- Team Management
- Communication
- Problem-solving
- Operational oversight
- Staff training
- Risk assessment
References
- Shane Deshoutel- First National Bank, Branch Manager. 325.280.3673
- Darla Seawright- First Financial Bank, Retail Supervisor.817.239.3914
- Sammie Simpson- SouthState Bank, Community Engagement Impact Specialist.817.698.7181
Timeline
Assistant Manager
Independent Financial
04.2016 - Current
Lead Supervisor
Starbucks Coffee Co
03.2013 - 03.2016
Assistant Manager
Payless Shoesource
02.2011 - 03.2013
Associates - Business Administration
Weatherford College