Marystella Ndukuba
Houston,TX
Summary
Dynamic and dedicated professional with experience as a Correctional Officer at TDCJ, adept in conflict resolution and inmate supervision. Proven ability to enhance safety and reduce contraband through vigilant monitoring and effective de-escalation techniques. Recognized for training new associates at Amazon, demonstrating strong teamwork and adaptability in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Correctional Officer
TDCJ
06.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Fulfillment Associate
Amazon
10.2023 - 06.2024
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Education
LLB - Law
University of Calabar
Nigeria 12.2017
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Inmate monitoring
- Restraint techniques
Timeline
Correctional Officer
TDCJ
06.2024 - Current
Fulfillment Associate
Amazon
10.2023 - 06.2024
LLB - Law
University of Calabar
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