MARY Stephy CHITHIRAI PAZHAM
Midland,USA
Summary
A highly motivated and resourceful professional with a strong background in customer service, team collaboration, and process improvement. I am seeking to leverage my experience in managing sales processes, driving customer satisfaction, and supporting team operations in the role of Business management trainee. Eager to contribute my leadership potential and data management skills to help enhance operational efficiency and deliver exceptional guest experiences in a dynamic cultural environment.
Overview
3
3
years of professional experience
Work History
Sales and Marketing Strategy Student Intern
All Good Things Bakery
Sanford, USA
01.2024 - 04.2024
- Led a team responsible for operations and strategic planning, achieving 10% sales growth in a startup environment.
- Provided exceptional customer service strategies, resolving issues efficiently, and ensuring a positive customer experience.
- Implemented new revenue growth strategies, including upselling and cross-promotions, which increased revenue by 5%.
- Collaborated with team members on pricing and marketing strategies, increasing brand visibility by 15%.
- Created promotional materials such as brochures, digital websites, flyers, and posters for product launches.
Associate interior designer
Homelane
Bangalore, India
01.2021 - 01.2022
- Led team projects, ensuring timely completion and coordination between departments.
- Guided new team members, helping them understand company processes and software tools.
- Utilized AutoCAD, IMOS, Google Sketchup, and Microsoft Office Suite to enhance project efficiency by 30%
- Facilitated continuous improvement initiatives with successful changes affecting operations.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
Internship trainee
CMTI Construction Management Training Institute
Bangalore, India
01.2021
- Applied learned knowledge in real-life scenarios to optimize productivity at construction sites and wastewater treatment plants.
- Contributed to quantity surveying and accurately estimating costs for construction projects.
- Attained proficiency in drafting, total station operation, and analysis of 2D drawings, contributing to a 90% enhancement in project accuracy.
- Facilitated group discussions among participants during training.
Education
Masters in Business Administration and Management -
Northwood University
Midland, MI07.2024
Bachelor of Civil Engineering -
Anna University- Annai Vailankanni College of Engineering
Tamil Nadu, India05.2021
Skills
- Leadership and Team Management
- Customer Relationship Management
- Ticketing Software (Adaptable to Tessitura)
- Sales Strategy and Revenue Growth
- Staff Supervision and Training
- Problem-Solving and Decision Making
- Collaborative Teamwork
Languages
English
Professional
Tamil
Native/ Bilingual
Timeline
Sales and Marketing Strategy Student Intern
All Good Things Bakery
01.2024 - 04.2024
Associate interior designer
Homelane
01.2021 - 01.2022
Internship trainee
CMTI Construction Management Training Institute
01.2021
Masters in Business Administration and Management -
Northwood University
Bachelor of Civil Engineering -
Anna University- Annai Vailankanni College of Engineering
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