Mary Susan Wanjiru
Mental Health Worker & DSP
Federal Way,WA
Work Preference
Education
Diploma - Mental Health
Allison
Seattle, WA 2025.10 - Current
Work History
Recovery Specialist 11
Telecare Corporation
Federal Way, WA
10.2025 - Current
- Collaborated with team members to assess client needs and recommend appropriate resources.
- Supported case management by documenting client interactions and outcomes accurately.
- Engaged with clients to provide information on recovery programs and services available.
- Participated in training sessions to enhance knowledge of recovery processes and tools.
- Monitored client progress and reported findings during team meetings for strategic planning.
- Researched community resources to assist clients with additional support options effectively.
- Adapted quickly to changing priorities while maintaining focus on client needs and goals.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
Skills
- Case management
- Certified in CPR/AED
- Heartsaver first aid CPR AED (first aid CPR AED)
Summary
Offering strong communication and compassionate listening skills combined with desire to grow in supportive environment. Brings ability to quickly learn and apply crisis management strategies and techniques. Ready to use and develop skills in conflict resolution and data management in [Desired Position] role. Experienced with comprehensive client recovery planning and support. Utilizes effective communication and critical thinking to address complex recovery challenges. Track record of fostering positive client outcomes through collaborative and adaptable strategies. Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Languages
English Swahili
Full Professional
English
Full Professional
Swahili
Full Professional
Certification
- Diploma in Mental health
- Case Management
- NCA
- CPR and First Aid
- Diploma in Management
Timeline
Recovery Specialist 11
Telecare Corporation
10.2025 - Current
Diploma - Mental Health
Allison
2025.10 - Current