Mary T Reeves
Summary
Dependable, energetic multitasker seeking an Operations Admin II position with FedEx. Eager to boost the level of Customer satisfaction through delivery of Legendary Customer Service.
Overview
9
9
years of professional experience
Work History
Package Handler
FedEx:Ground
08.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Customer Representative, Customer Support & Services
Southwest Airlines
09.2015 - 06.2023
- Provide Positively Outrageous Service to both external and internal Customer seeking travel arrangements
- Answer inquiries regarding flight arrivals, departures, delays, cancellations, and policies
- Provide support for navigation through Southwest.com
- Provide excellent judgement and strong decision-making ability to resolve common Customer issues
- Work under stressful and time constraining situations while maintaining a positive attitude
- Promote ancillary products for Southwest Airlines
Education
High School Diploma - undefined
McCallum High School
Austin, Texas05.1983
Skills
- Self-motivated with ability to work effectively as a part of a Team as well as individually with minimal supervision
- Excellent Customer Service skills with outstanding Hospitality
- Great attention to detail with ability to troubleshoot
Leadership & Recognition
- Peer Mentor
- Coach New Hires during nesting and assist with New Hire Chat
- CS&S Star Award Winner
- Assist Co hearts in the Chat
- Hospitality Summit
- CS&S Rewards & Recognition Winner
Timeline
Package Handler
FedEx:Ground
08.2024 - Current
Customer Representative, Customer Support & Services
Southwest Airlines
09.2015 - 06.2023
High School Diploma - undefined
McCallum High School