Mary Theresa Sun
Eureka,MT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Dispatcher
Eureka Dispatch Board
Eureka, MT
05.2022 - Current
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
English and History Teacher
Riverside Unified School District
Riverside, CA
08.1997 - 03.2015
- Enhanced student comprehension by utilizing diverse teaching methodologies and adapting to individual learning styles.
- Boosted student engagement through the incorporation of interactive activities, group projects, and hands-on experiences.
- Developed students'' critical thinking skills by incorporating primary source analysis in lessons and assignments.
- Supported struggling students with targeted interventions, resulting in improved academic performance and confidence.
- Fostered a positive classroom atmosphere encouraging open communication between peers and instructor alike.
English Instructor
Hanzhong Teachers College
Hanzhong, Shaanxi China
08.1993 - 06.1994
- Cultivated a positive learning environment by fostering open communication, mutual respect, and active listening skills among students.
- Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.
- Increased student participation in class discussions by creating thought-provoking prompts and encouraging diverse perspectives.
- Assessed individual progress through regular quizzes, tests, essays, and oral presentations, ensuring timely feedback for improvement.
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
Education
Master of Science - Education
California Baptist University
Riverside, CABachelor of Arts - English
Simpson University
Redding, CASkills
- Customer Relations
- Technical Aptitude
- Attention to Detail
- Critical Thinking
- Prioritizing Calls
- Incident Reporting
- Schedule Coordination
- Stress Tolerance
- Telephone Etiquette
- Active Listening
Certification
Single Subject Teaching Credential, English - Current
GATE Certification - 2006
TEFL Certification - 2002
CLAD certification - 2002
TESL Certification - Dalian China 2000
Languages
Mandarin
Limited Working
Timeline
Dispatcher
Eureka Dispatch Board
05.2022 - Current
English and History Teacher
Riverside Unified School District
08.1997 - 03.2015
English Instructor
Hanzhong Teachers College
08.1993 - 06.1994
Master of Science - Education
California Baptist University
Bachelor of Arts - English
Simpson University