Marythina Laureano
Lawrenceville,GA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Optimum Health rehab
- Current
Office Manager
Optimum health rehab
10.2023 - 11.2024
- Assisted with management of front desk operations entailing patient check-in, appointment scheduling, and medical assistant duties.
- Initiated proactive patient outreach to address care quality gaps and enhance health outcomes through education and adherence to treatment plans.
- Supervised administrative staff and implemented service protocols to boost patient satisfaction.
- Facilitated interdepartmental communication, improving workflow and training materials for new hires.
- Monitored office supply inventory, ensured financial transaction accuracy, and coordinated end-of-day reconciliations.
- Provided guidance and evaluations for staff development, enhancing team dynamics and problem-solving capabilities.
Medical Assistant/Receptionist
Digestive Care Physicians
01.2021 - 10.2022
- Assist healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Perform intake procedures, including gathering medical history and conducting vital signs assessments.
- Administer medications as directed by physicians and monitor patients for any adverse reactions.
- Utilize Electronic Health Record (EHR) systems to document patient information accurately.
- Coordinate patient appointments and manage scheduling to optimize clinic flow.
- Maintain cleanliness and organization of the clinical environment, adhering to safety protocols.
- Support various departments such as endoscopy center, cardiology, and internal medicine proviers by providing specialized assistance as needed.
- Engage with patients to provide exceptional service, addressing inquiries and concerns effectively.
- Collaborate with healthcare teams in inpatient settings, including Level I and Level II endoscopy and colonoscopy centers, to deliver comprehensive care
Patient Coordinator
Grady Health System
01.2020 - 12.2020
- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Assisted patients with insurance verification and eligibility inquiries.
- Managed patient records using electronic health record (EHR) systems for accuracy.
- Communicated effectively with healthcare providers to facilitate patient care continuity.
- Handled a high volume of inbound and outbound patient contacts with professionalism and compassion.
- Rapidly identify the requirements of patients and direct them to the appropriate department or provider.
- Accurately record call details in the electronic medical record (EMR), EClinical.
Education
High school -
John F. Kennedy High School
Waterbury, CT07.2009
Certificate - Paralegal
Kennesaw State University
11.2025
Certified Clinical Medical Assistant -
National Healthcare Association
09.2023
Bachelor's degree - Health Science
South College
Atlanta, GA12.2021
Skills
- Bilingual
- Leadership
- Quality Assurance
- Conflict Resolution
- New Hire Training
- Interpersonal and Communication Skills
- Organizational Skills
- HIPAA Compliance and Regulatory Compliance
- Medical Office Software
- Case Management
Certification
- Paralegal Certificate
- BLS Certification
- Certified Medical Assistant Certification
- CPR Certification
Languages
Spanish - Fluent
Timeline
Office Manager
Optimum health rehab
10.2023 - 11.2024
Medical Assistant/Receptionist
Digestive Care Physicians
01.2021 - 10.2022
Patient Coordinator
Grady Health System
01.2020 - 12.2020
Case Manager
Optimum Health rehab
- Current
Certificate - Paralegal
Kennesaw State University
Bachelor's degree - Health Science
South College
High school -
John F. Kennedy High School
Certified Clinical Medical Assistant -
National Healthcare Association