Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Hi, I’m
Mary Thompson Hepler
Springfield,VA
Summary
Overview
25
years of professional experience
1
Certification
Work History
KAA Federal Solutions
Human Resources Project Manager
10.2022 - 01.2025
Job overview
- HR Consultant Classification Studies and Reorganizations for local and State Government Clients
- I wrote the Proposals for the projects which we won
- I updated all the Position Descriptions, classified all positions, and developed a new pay structure
- In addition, all the evaluation methods were out of date, I met with the management teams and together we developed a new evaluation system
- I realigned the entire Organization and developed a New Organization which needed the approval of the Board of Directors
- Although I was hired to do a Classification Study, it was recommended that I train the top-level managers on Recruiting, Employee Relations, and Labor Relations
- I completed the training for the top-level managers and coached them one on one in areas they needed improvement
Carrsbrook Enterprises
Director of Human Resource Professional Consultants
01.2011 - 10.2022
Job overview
- My last assignment was working as a Talent Acquisition Director
- My staff and I recruited for Pharma and Government Contracting
- I was responsible for all Executive recruitment
- Employee Relations Classroom Instructor – I traveled all over the US for a Client teaching Employee Relations
- Once the Classroom Training was over, I worked with the Human Resources Management Staff to write and update all employee relations resources which included training open discussion forums
- Temporarily Filled in for EEO Officer and Labor Management Relations Executive, in addition I took on the role of the Human Resources Officer along with the Chief Training & Development Officer for two startup Companies
- Assisted with the development of two Start Up Companies from the ground up 'Healthy Start' and 'Talent Sourcing.'
- Wrote Position Descriptions and Classified Positions after I did a walkthrough of what each position duties were
- Utilizing my recruiting, interviewing, and training skills I sourced/recruited, interviewed, hired, and trained all new employees and managers
- I coached/mentored recruiters who were having trouble finding good candidates
- Developed the Front Office to Include Recruiting, Interviewing, Hiring and Training of new Managers and Employees
- Scheduled Insurance Carriers during our 'Opening Day' Event
- Partnered with employees and wrote desk procedures on each of the various positions
- Met with Manager on Labor Relations Issues specifically lack documentation and coaching of employees
- 'Employee Day' started, which was the 4th Wednesday of every month - I would do a Lunch and Learn on a topic that an employee put in the suggestion box
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Fairfax Realty, REMAX, Long & Foster
Virginia Real Estate Agent and Classroom Instructor
04.2006 - 12.2010
Job overview
- Represented buyers and sellers of developed and undeveloped properties
- Followed up with prospective buyers regarding incentives from builders and new developments in surrounding area
- Mediated between buyers and sellers to provide positive experiences for both parties
- Developed and maintained relationships with clients through networking, postcards, and cold calling
- Managed contracts and negotiations of sales contracts
- Developed and maintained list of vacant properties suited to diverse needs and budgets for both commercial and industrial use
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Collected fees and documented payment processes for property transactions
- Maintained inventories and records of sales collaterals and closings
- Showed properties to potential buyers and other brokers at open houses and by appointment
- Communicated with clients to understand property needs and preferences
- Spearheaded and wrote New Training Program for 'First Time Buyers.'
Internal Revenue Service
Sr. Program Manager Human Resources - National Taxpayer Advocate
12.2002 - 12.2005
Job overview
- Company Overview: HUMAN RESOURCES
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
- Provided guidance on policies and procedures to harmonize responses, provided appropriate investigation actions and reached resolution of grievances
- Responsible for full cycle recruiting, interviewing & onboarding for all SES (Executive) hires for the Taxpayer Advocate Organization nationwide
- Created a new Business Division which required writing new positions descriptions, classified positions and recruiting over 1200 professional positions all over the US
- Spearheaded Reorganization of the National Taxpayer Organization where every analyst, manager and director had to reapply for their position
- Over 7500 applications received and only one-third of the original employees were selected
- Created and implemented forward-thinking initiatives to improve employee engagement
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies
- Developed succession plans and promotion paths for all staff
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over two thousand new employees
- Discovered and resolved complex employee issues that affected management and business decisions
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes
- Enhanced teamwork and employee satisfaction by coordinating communication between managers and employees
- Motivated employees by having Management Round Table Meetings with employees, Taxpayer Advocate of the Month, Off-site meetings with surprise guest speakers
- Coached/Mentored Managers on Employee Relation and Labor Relation issues
- HUMAN RESOURCES
IRS
Human Resources Branch Chief
02.2000 - 12.2002
Job overview
- Maintained work structure by updating job requirements and job descriptions for all positions
- Mediated between multiple business divisions to improve communications
- Addressed employee conflicts with appropriate urgency, following all IRS procedures
- Collaborated with the entire human resource department to discuss new ways to recruit top talent
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
- Provided guidance on policies and procedures to harmonize responses, provided appropriate investigation actions and reached resolution of grievances
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
- Coordinated implementation of people-related services, policies, and programs through departmental staff
- Enhanced teamwork and employee satisfaction by coordinating communication between managers and employees
- Directed onboarding and training for over 7200 new seasonal employees each year, keeping IRS operations smooth and production efficient with skilled candidates
- Increased customer retention rates by establishing strong relationships with clients, ensuring their ongoing needs were met, and addressing any issues promptly.
Education
Temple UniversityPhiladelphia, PA
Bachelor of Arts from Human Resources Management, Phycology
05.1992
University Overview
GPA: 3.8
Skills
- Proficiency in Microsoft Office
- Project scheduling
- Organizational development
- Customer Service
- Leadership and Project Management
- HR policies and procedures
- HR analytics
Accomplishments
Accomplishments
- Achieved 100% results by being the Project Manager of the Senate Finance Committee with accuracy and efficiency. Taxpayers unfortunately had liens put on their homes and bank accounts by Revenue Agents and the taxpayers did not owe IRS any money.
- Supervised team of 7 Human Resource Managers to completely reorganize, hire, fire and layoff the Taxpayer Advocate Organization. This included all grades including grade 15 Senior Managers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received the Federal Executive Award of Pennsylvania for "Outstanding Manager of the Year".
Certification
- PHR
- Classroom Instructor
- On-the-Job Instructor
- Coach/Mentor
- Course Developer
- CDE (Certified Diversity Equity & Inclusion)
Federal Executive Award of PA
Federal Executive Award of PA
At the Philadelphia Service Center, our call center's accuracy rate was 68%. The Director of the Service Center requested that I take over to improve the accuracy. In 120 days I brought the accuracy rate up to 94%. I did this by having higher graded technical people on the call with the agents. The technical people coached the call center employees and I held weekly 1 hour Training meetings on the top 10 mistakes. This was a great accomplishment and one of my proudest achievements.
Timeline
Human Resources Project Manager
KAA Federal Solutions
10.2022 - 01.2025
Director of Human Resource Professional Consultants
Carrsbrook Enterprises
01.2011 - 10.2022
Virginia Real Estate Agent and Classroom Instructor
Fairfax Realty, REMAX, Long & Foster
04.2006 - 12.2010
Sr. Program Manager Human Resources - National Taxpayer Advocate
Internal Revenue Service
12.2002 - 12.2005
Human Resources Branch Chief
IRS
02.2000 - 12.2002
Temple University
Bachelor of Arts from Human Resources Management, Phycology
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