Marytianna Galo
Portland,OR
Summary
MARYTIANNA GALO Summary Highly self-motivated starter. Diverse background working in the medical field. Able to problem solve and manage stressful situations. Exceptional organization, strong verbal communication, attentive listener, and memory. A quick learner, versatile, and always willing to learn.
Overview
16
16
years of professional experience
Work History
Clinical Services Specialist
Legacy Medical Group Good Samaritan
Portland, OR
11.2021 - Current
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Clinic Services Specialist
Legacy Emanuel Medical Center
Portland, OR
06.2018 - 11.2021
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Schedule and confirm appointments for clients, customers, or supervisors
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Interview patients or their representatives to identify problems relating to care
- Refer patients to appropriate health care services or resources
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Patient Resource Specialist
Oregon Health & Science University
Portland, OR
09.2017 - 07.2018
- Schedule and confirm appointments for clients, customers, or supervisors
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Complete insurance or other claim forms
- Arrange hospital admissions for patients
- Process and record new insurance policies and claims.
Patient Access Specialist
Oregon Health & Science University
Portland, OR
03.2016 - 09.2017
- Coordinate communication between patients, family members, medical staff, and administrative staff
- Explain policies, procedures, or services to patients using medical or administrative knowledge
- Scheduling appointment electronically
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and validated patient demographics and insurance information.
Clinical Assistant
Planned Parenthood
06.2013 - 03.2016
- Ability to work in a fast pace environment
- Multitask Easily
- Answer telephones and direct calls to appropriate staff
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Collect co-pays, Columbia Willamette
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Clean and sterilize instruments and dispose of contaminated supplies
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Monitor center flow and client wait time.
Certified Nursing Assistant
Avamere Rehabilitation of Eugene
Eugene, OR
01.2011 - 06.2013
- Advocating for residences needs and interacting with them in a dignified manner
- Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of nursing or medical staff
- Serve meals or feed patients needing assistance or persuasion
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet
- Explain medical instructions to patients or family members.
Caregiver
Alternative Services
Springfield, OR
12.2005 - 12.2010
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Accompany clients to doctors' offices or on other trips outside the home, providing, transportation, assistance, and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Education
Diploma -
South Medford High School
Medford, OR06.2002
Associate of Science -
Portland Community College
Portland Oregon06.2020
Bachelor of Science - Sociology
Portland State University
Portland, OR06.2022
Skills
- Medical Electronic Record, Microsoft and Word
- Adaptable, Flexible Judgment and Decision Making
- Personable Demeanor
- Patient Correspondence
- Referral Tracking
- Clerical Support
- Complex Problem-Solving
- Team Goals
- Workflow Processes
Timeline
Clinical Services Specialist
Legacy Medical Group Good Samaritan
11.2021 - Current
Clinic Services Specialist
Legacy Emanuel Medical Center
06.2018 - 11.2021
Patient Resource Specialist
Oregon Health & Science University
09.2017 - 07.2018
Patient Access Specialist
Oregon Health & Science University
03.2016 - 09.2017
Clinical Assistant
Planned Parenthood
06.2013 - 03.2016
Certified Nursing Assistant
Avamere Rehabilitation of Eugene
01.2011 - 06.2013
Caregiver
Alternative Services
12.2005 - 12.2010
Diploma -
South Medford High School
Associate of Science -
Portland Community College
Bachelor of Science - Sociology
Portland State University
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