Marytza Cortez
Lynwood,CA
Overview
8
8
years of professional experience
Work History
E-Commerce Lead
Peach Love CA
09.2022 - Current
- Developed relationships with costumers and provided excellent customer service
- Increased sales by developing and implementing effective e-commerce strategies.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Added, updated and removed product from e-commerce systems.
- Led sales team to surpass previous records, achieving unprecedented levels of revenue generation and exceeding sales targets consistently
- Demonstrated expertise in managing and optimizing e-commerce platforms such as N41, FashionGo Magento, or Faire.
- Ability to customize and configure online stores, including product listings, pricing, and payment gateways.
- Experience in troubleshooting technical issues and implementing updates to enhance site performance and user experience.
Manager of Operations
Forever 21
10.2020 - 09.2022
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge
- Drove brand development, maintenance and optimization while working closely with the sales workforce to effectively align products with consumer demands
- Participated in meetings with brand development teams to identify opportunities to extend programs
- Recommended product changes to enhance customer interest and maximize sales
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Hired and onboarded team members to meet immediate and expected demand.
- Responded to information requests from superiors, providing specific documentation.
Shift Manager
McDonalds, South Gate Ca
06.2016 - 08.2020
- Upheld company standards and compliance requirements for operations and cleanliness
- Documented receipts, employee hours and inventory movements
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments
- Coordinated shift-based inventory receiving, auditing and restocking
- Directed employees through daily routines
- Handled any customer complaints, questions and inquiries
- Managed cash positions and made bank deposits
- Counted out cash drawers at end of each shift and logged profits into computer system
- Trained new employees on company policies, procedures, techniques and customer service standards
- Optimized productivity, streamlined program efficiency and boosted profitability.
Education
Associate of Applied Business - Business Administration And Management
East Los Angeles College
Monterey Park, CA07.2021
Highschool Diploma - business
Edward R. Roybal Learning Center
06.2016
Skills
- Systems Implementation
- Policies and Procedures Implementation
- Process Improvement Strategies
- Financial and Cash Flow Analyses
- Staff Training and Development
- Goal attainment
- Communication Improvements
- Business Administration
- Team Building/Leadership
- Management
- Client Relationship Development
Languages
Spanish
Native or Bilingual
Timeline
E-Commerce Lead
Peach Love CA
09.2022 - Current
Manager of Operations
Forever 21
10.2020 - 09.2022
Shift Manager
McDonalds, South Gate Ca
06.2016 - 08.2020
Associate of Applied Business - Business Administration And Management
East Los Angeles College
Highschool Diploma - business
Edward R. Roybal Learning Center
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