Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marytza Lopez

Covington

Summary

Results-driven Assistant Store Manager with a proven track record in customer relationship management, staff training, and inventory oversight. Committed to enhancing operational efficiency and team performance. Dynamic professional with extensive experience in retail management and customer service. Skilled in training and motivating teams to deliver high levels of customer satisfaction while managing inventory and ensuring compliance with health regulations. Detail-oriented Assistant Store Manager known for exceptional problem-solving abilities and leadership skills. Successfully managed daily operations, ensuring compliance with safety regulations and enhancing customer experiences through effective staff training and engagement.

Overview

20
20
years of professional experience

Work History

Assistant Store Manager

Jersey Mike's Subs
Mandeville
02.2014 - Current
  • Assisted in daily operations and maintained store standards for cleanliness and organization.
  • Trained new staff on customer service protocols and food preparation procedures.
  • Managed inventory levels and ordered supplies to ensure product availability.
  • Handled customer inquiries and resolved issues to enhance satisfaction.
  • Implemented marketing promotions to increase store visibility and sales.
  • Collaborated with team members to ensure smooth workflow during busy periods.
  • Monitored food safety practices and ensured compliance with health regulations.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Ensured compliance with all safety regulations throughout the store premises.

Customer Service Executive

Marcos's Pizza
Slidell
01.2006 - 05.2013
  • Managed customer inquiries through phone, email, and live chat support.
  • Resolved complaints by identifying issues and providing effective solutions.
  • Collaborated with team members to streamline service processes and improve efficiency.
  • Educated customers on product features, services, and troubleshooting steps.
  • Trained new staff on customer service protocols and company policies.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Slidell High School
Slidell, LA
05-2010

Some College (No Degree) - Fine Arts

Delgado Community College
New Orleans, LA

Skills

  • Inventory management
  • Customer relationship management
  • Staff training
  • Cash handling
  • Food safety compliance
  • Sales promotion
  • Leadership support
  • Team collaboration

Timeline

Assistant Store Manager

Jersey Mike's Subs
02.2014 - Current

Customer Service Executive

Marcos's Pizza
01.2006 - 05.2013

High School Diploma -

Slidell High School

Some College (No Degree) - Fine Arts

Delgado Community College

Similar Profiles

CREATE PROFILE