Maryum Granger
Detroit,MI
Summary
Driven sales professional dedicated to meeting and exceeding sales goals. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions.
Overview
5
5
years of professional experience
Work History
Purchase Agreement Underwriter
Rocket Mortgage – Rocket Pro TPO
Detroit, MI
11.2021 - 05.2022
- Review purchase agreements and addendums.
- Condition for documents needed to continue the approval process.
- Make sure credits and fees are documented accurately.
- Research guidelines and possible changes.
- Make certain purchase agreements and addendums meet state guidelines.
- Answer client emails and phone calls with a sense of urgency.
- Maintain assigned hot-list and meet daily production goals.
Mortgage Loan Officer
Rocket Mortgage
Detroit, MI
08.2018 - 11.2021
- Qualify potential clients by examining credit qualifications, primary housing expenses, income, and asset availability.
- Research state specific guidelines and possible changes.
- Turn hot leads into solid clients.
- Build rapport and maintain relationships with current and new clients.
- Advise clients on mortgage options that would be the best fit for their financial needs.
- Follow up with clients regarding loans in process and gathering additional documents if needed.
- Respond with a sense of urgency to client emails, voicemails, and processing team needs.
- Maintained a loyal client relationship by keeping clear communication and responding with a sense of urgency. Understanding my clients needs so that I may better assist them with achieving their financial goals.
- Maintained a hot list by following up with potential clients as well as clients in process multiple times a day.
- Hit monthly sales goals and set my intentions to achieve my own financial success.
Realtor
Dwellings by Rudy and Hall
Plymouth, MI
01.2017 - 07.2019
- Cold called and door knocked to attain new clients.
- Prepared contracts for buy or sell transactions.
- Educated sellers and buyers regarding legal disclosures.
- Prepared comparable market analysis for potential clients.
Education
Wayne State University
01.2013
Wayne County Community College
Detroit, MI01-2009
Skills
- Licensed Mortgage Loan Officer in 13 states
- Licensed Realtor in Michigan
- Eight years of customer service experience
- Six years of sales experience
- Call Center experience
- Ability to apply knowledge appropriately to diverse situations
- Ability to build and maintain client relationships
- Ability to function and act independently
- Ability to work well in a team environment
- Ability to function in a fast-paced environment, under short time constraints, and within established deadlines
- Influencing Business Growth
- Goal-Oriented
- Self motivated
- Excellent Communication Skills
- Service-Oriented
- Building Rapport
- Relationship Selling
- B2B Sales and Customer Service
- Problem-Solving Skills
- Dispute Mediation
- Positive and Professional
Timeline
Purchase Agreement Underwriter
Rocket Mortgage – Rocket Pro TPO
11.2021 - 05.2022
Mortgage Loan Officer
Rocket Mortgage
08.2018 - 11.2021
Realtor
Dwellings by Rudy and Hall
01.2017 - 07.2019
Wayne State University
Wayne County Community College
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