Maryuri Acosta
Chicago,IL
Summary
Cultivated exceptional guest experiences in fast-paced restaurant and hotel environments over three years.
Overview
3
3
years of professional experience
Work History
Housekeeper
Great Wolf Lodge
Gurnee, IL
09.2025 - Current
- Delivered consistent guest satisfaction by maintaining high cleanliness and presentation standards in guest rooms and common areas
- Responded to guest requests quickly and professionally, ensuring a positive stay experience
- Communicated with front desk and maintenance teams to coordinate room readiness and guest needs
- Managed time efficiently to complete assignments in a fast-paced, high-volume environment
- Identified and reported maintenance or safety concerns to improve overall guest experience
- Maintained professionalism while working around guests and handling sensitive situations
Crew Member
Portillo's
Arlington Heights, IL
05.2023 - 08.2025
- Fulfilled customer service orders; including online fulfillment, drive-through services, catering orders.
- Trained for multi-functional tasks
- Processed customer payments, while handling cash and card transactions.
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Trained new team members on company policies and procedures.
Education
High School Diploma -
Palatine High School
IL05.2025
Skills
Processed cash transactions accurately
Facilitated effective communication with team members and guests
Supported hospitality initiatives to enhance guest experiences
Managed guest relations to foster a welcoming environment
Maintained high standards of attention to detail in service delivery
Operated cash register for efficient sales processing
Assisted in problem-solving to address customer concerns
Delivered exceptional customer service to all patrons
Organized time management to optimize workflow
Performed cleaning duties to maintain a tidy establishment
Gained valuable restaurant experience through hands-on roles
Bilingual fluent in English and Spanish
Accomplishments
Feed my starving children community service hours for graduation credits 20+ hours.
References
Available upon request.
Timeline
Housekeeper
Great Wolf Lodge
09.2025 - Current
Crew Member
Portillo's
05.2023 - 08.2025
High School Diploma -
Palatine High School