MARYURI MORENO
HICKSVILLE,NY
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
11
11
years of professional experience
Work History
Office Assistant/Call Center
NY Langone Health Ambulatory Care Bethpage
02.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Handled escalated calls efficiently, finding satisfactory resolutions for patients
- Updated patient information and insurance details for accurate electronic medical records.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Receptionist
Family and Children Association
11.2020 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Office Coordinator
St. Mary’s Healthcare System for Children
09.2020 - 02.2022
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Verified timekeeping records and handled any discrepancies with employees.
Medical Receptionist
ProHealth Hematology & Oncology
08.2020 - 12.2020
- Answer approximately 200 incoming calls daily utilizing a courteous and professional manner and identify customer need
- Additional duties include implementing proper intake/check out procedure ensuring accuracy insurance benefits/demographic verification, and copay collections
- Use EMR to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA
- Generate referrals and obtain prior authorizations
Medical Assistant/Receptionist
Nassau Medical P.C. - Internal Medicine
01.2018 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced office productivity by handling high volume of callers per day.
Childcare Provider Manager
Azz Childcare Inc
11.2013 - 08.2020
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed budgets effectively while allocating resources for supplies, equipment, and staff salaries to maintain high-quality childcare services.
- Increased parent satisfaction through consistent communication, timely feedback, and addressing concerns promptly.
Education
Bachelor of Health Services Administration -
Monroe College
New Rochelle, New York04.2025
Associate of Science - Business Administration
Briarcliff College
Bethpage, New York05.2016
Skills
- Microsoft Word
- Excel
- PowerPoint
- Customer service
- Positive attitude
- Time management
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant/Call Center
NY Langone Health Ambulatory Care Bethpage
02.2022 - Current
Receptionist
Family and Children Association
11.2020 - 04.2022
Office Coordinator
St. Mary’s Healthcare System for Children
09.2020 - 02.2022
Medical Receptionist
ProHealth Hematology & Oncology
08.2020 - 12.2020
Medical Assistant/Receptionist
Nassau Medical P.C. - Internal Medicine
01.2018 - 08.2020
Childcare Provider Manager
Azz Childcare Inc
11.2013 - 08.2020
Associate of Science - Business Administration
Briarcliff College
Bachelor of Health Services Administration -
Monroe College
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