Mary Valen Secretaria
Honolulu,HI
Summary
I am a highly motivated individual with 10+ years of sales and customer service experience. I seek for a position with growing company where I can apply my experience and knowledge to increase the company's reputation and profitability. A fast learner who is willing to take on new challenges to grow more as person within the field. Helping others and giving back to the community has been a dream of mine.
Overview
14
14
years of professional experience
Work History
Guest Service Representative
Holiday Inn Waikiki Express
10.2023 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Welcomed guests on arrival, displaying professional and friendly approach.
Utility Worker
City & County Of Honolulu
03.2023 - Current
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Completed daily maintenance tasks in record time to maximize productivity.
- Collected and disposed of trash and debris.
- Set up chairs & tables for events.
- Clean banquet rooms, concert hall, meeting rooms, restrooms.
- Vacuum, whirly bird, power washer, leaf blower, strip & wax floors
Logistics Processor
Nordstrom Rack
03.2018 - 03.2022
- Stock merchandise
- Process new merchandise
- Pricing & Reticketing
- Cashier
- Refunds
- Enhanced warehouse efficiency by implementing effective organization and inventory control systems.
Executive Administrative Assistant
909 Kapiolani
01.2016 - 01.2017
- Customer Service.
- Scheduled move-in & move- out.
- Handle customer inquiry, complaints, billing and payments.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Cashier
Navy Exchange Hawaii
10.2010 - 06.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
GED -
Heald College
Honolulu, HISkills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks
- Experience within the hospitality industry
- Strong organizational and time management
- Exceptional communication and interpersonal
- Typing 30 WPM
- Customer Service
- Data Inputting
- Payment Processing
- Telephone etiquette
Languages
Filipino
Native or Bilingual
Timeline
Guest Service Representative
Holiday Inn Waikiki Express
10.2023 - Current
Utility Worker
City & County Of Honolulu
03.2023 - Current
Logistics Processor
Nordstrom Rack
03.2018 - 03.2022
Executive Administrative Assistant
909 Kapiolani
01.2016 - 01.2017
Cashier
Navy Exchange Hawaii
10.2010 - 06.2016
GED -
Heald College
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