Summary
Overview
Work History
Education
Skills
Timeline
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MARY WENDY KUAHADZIE

Dedham,MA

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Compassionate [Job Title] accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

CNA

FOXHILL VILLAGE
Westwood, MA
01.2021 - Current
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Documented activities and recorded information in EMR system.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

CNA

Avita of Needham
Needham, MA
07.2018 - Current
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Ticketing and Reservation

Alitalia Airlines
Accra, NY
02.2001 - 04.2009
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Entered information in [Software] system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Searched for and located available seats, cabins and flights for passengers.
  • Gave public address announcements regarding vehicle and aircraft arrivals and departures.
  • Offered and sold travel insurance products and services when appropriate.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Built and maintained productive relationships with employees.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Printed itineraries and tickets for average of [Number] passengers each day.

Education

High School Diploma -

Ghana School of Aviation
Accra
06.1999

High School Diploma -

EJISUMAN SENIOR HIGH SCHOOL
Accra
01.1994

Skills

  • Monitoring fluids
  • Performing patient intakes
  • Assisting with personal grooming
  • Documentation procedures expert
  • EHR Management
  • Medical terminology knowledge
  • Preparing meals
  • Quick problem solver
  • Infection control procedures
  • Helping with medication
  • Calm and level-headed under duress
  • Valid [State] driver's license
  • Able to lift [Number] pounds
  • Patient relations

Timeline

CNA

FOXHILL VILLAGE
01.2021 - Current

CNA

Avita of Needham
07.2018 - Current

Ticketing and Reservation

Alitalia Airlines
02.2001 - 04.2009

High School Diploma -

Ghana School of Aviation

High School Diploma -

EJISUMAN SENIOR HIGH SCHOOL

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MARY WENDY KUAHADZIE