Marzavier James

• Analyzed sales data to inform strategic decisions and improve overall performance metrics.
• Led initiatives aimed at enhancing customer engagement through targeted outreach programs.
• Delivered exceptional customer service, resolving inquiries and complaints efficiently.
• Developed product knowledge to recommend tailored solutions for diverse customer needs.
• Participated in ongoing professional development programs to stay current with industry advancements and improve job knowledge, ultimately benefiting the company and its customers.
• Collaborated with sales team to identify opportunities for upselling and cross-selling products.
• Streamlined communication processes between departments to enhance customer experience.

• Conducted regular performance evaluations, providing constructive feedback to team members for skill enhancement.
• Supervised daily operations, ensuring compliance with safety and quality standards.
• Trained and mentored staff on effective car wash procedures and customer service techniques.
• Led team meetings, promoting communication of goals, expectations, and company initiatives among staff members.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Unlike typical bouncers, Coyote Ugly security guards actively engage with customers to enhance their experience. They are encouraged to be funny, charismatic, and welcoming to make patrons feel comfortable and entertained.
• Security staff “bark” at the entrance to encourage people to come inside, announce drink specials, and promote the fact that Coyotes and patrons might be dancing on the bar.
• The primary role of security (often called bouncers) is to protect the female bartenders ("Coyotes") and customers inside the saloon, ensuring safety and order.
• They check IDs at the entrance and control access to the venue as usual for security personnel.
• They also help keep the establishment clean by picking up glassware, trash, and mopping spills, contributing to the overall environment.

In summary, Coyote Ugly’s security personnel not only ensure safety but also contribute actively to the bar’s lively and entertaining atmosphere through direct customer engagement and performance elements, distinguishing their role from traditional security staff. This combination makes them an essential part of the Coyote Ugly brand and customer experience.

Handling Directv Accounts, which includes acting as the primary point of contact for customers to resolve a range of issues, from billing questions to technical support. There are expectations to meet specific performance metrics while maintaining high customer satisfaction.

• Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
• Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.

Processed account changes, including upgrades, downgrades, and service cancellations.

Identified complex issues that require higher-level technical support or specialized assistance and escalate them appropriately.

Assisting customers with their inquiries and issues regarding AT&T products and services, handling billing, technical support, and account management through phone, chat, or email.

• Maintained detailed records of customer interactions for quality assurance purposes.
• Utilized CRM software to track customer interactions and follow up effectively.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

The most essential key responsibility skill, includes mainly

strong communication, active listening, problem solving computer proficieny, and adaptability

LOSS PREVENTION RESPONSIBILITIES:

Includes, Developing and implementing strategies to reduce shrinkage from theft, fraud, and operational errors, which can involve monitoring security systems, conducting investigations, managing inventory, training staff, and collaborating with law enforcement. key aspects include analyzing data, ensuring policy compliance, identifying vulnerabilities, and using technology like CCTV to protect company assets and boost profitability.

• Managed sensitive information discreetly during investigations, maintaining confidentiality at all times.
• Utilized advanced investigative techniques to uncover internal theft cases, leading to swift resolution and termination when appropriate.
• Improved employee awareness on loss prevention through regular training sessions and workshops.