Marzelina Gonzalez
Chelsea,MA
Summary
Organized and efficient receptionist supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any firm position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Burns and Levinson
11.2021 - 08.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one at reception.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Confirmed appointments, communicated with clients.
- Resolved customer problems and complaints.
- Processed daily invoices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Administrative Assistant
Sparrow Enterprises
11.2018 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Optimized existing spreadsheets for better tracking and analysis of entered data.
- Examined, categorized, and sorted incoming documents.
CEC
TJMAXX
11.2016 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Ability to learn quickly and adapt to new situations.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Chelsea High School
Chelsea, MA06.2018
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Reception Area Maintenance
- Client Relations
- Scheduling appointments
- Calendar Management
- Customer Service
- Data Entry
- Microsoft Office
- Multitasking and Organization
- Administration and Operations
- Scheduling
- Documentation and Recordkeeping
- Strategic Planning
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist Administrator
Burns and Levinson
11.2021 - 08.2024
Administrative Assistant
Sparrow Enterprises
11.2018 - 03.2020
CEC
TJMAXX
11.2016 - 01.2020
High School Diploma -
Chelsea High School
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