Marzell Jones
Phoenix,Az
Summary
Detail-oriented Shift Lead Manager with strong operational management skills and a commitment to team performance. Experienced in enhancing customer satisfaction through effective issue resolution and staff training. Demonstrated ability to maintain financial accuracy and promote teamwork in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Shift Lead Manager
Charleys Philly Cheesesteaks
February 2024 - September 2025
- Managed daily operations to ensure efficient service and team performance.
- Led team during shifts, maintaining focus and productivity.
- Handled customer complaints and resolved issues to enhance satisfaction.
- Conducted cash handling and financial reporting at shift end.
- Trained new crew members on operational procedures and customer service standards.
Crew Member
Five Guys
August 2023 - September 2023
- Prepared and cooked food items to meet customer orders.
- Managed customer interactions at the register.
- Resolved customer complaints efficiently to ensure satisfaction.
- Maintained cleanliness and organization of work area.
- Collaborated with team members to enhance service efficiency.
Grill Master
Charleys Philly Cheese Steak
02.2024 - 09.2025
- Implemented new recipes using seasonal ingredients, keeping the menu fresh and appealing to customers.
- Collaborated with team members for seamless communication and optimal teamwork in the kitchen.
- Managed grill station independently, often juggling multiple orders simultaneously under pressure.
- Upheld a positive work environment by fostering collaboration among team members in the kitchen.
Skills
- Operational management
- Team leadership
- Customer service
- Issue resolution
- Cash handling
- Training new staff
- Food preparation
- Work area organization
- Collaboration
- Service efficiency
Timeline
Grill Master
Charleys Philly Cheese Steak
02.2024 - 09.2025
Shift Lead Manager
Charleys Philly Cheesesteaks
February 2024 - September 2025
Crew Member
Five Guys
August 2023 - September 2023
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