Marzella Fierro
Jersey City,U.S.A.
Summary
Dedicated and results-driven Regional Training & Development Manager with a strong background in back-of-the-house production, coaching, and training. Seeking a challenging role as a Product Manager to leverage my expertise in driving ambitious food programs and crafting exceptional food experiences. Currently pursuing a bachelor’s degree in Business Administration with a concentration in Project Management anticipating graduation winter 2024/25.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Training and Development Manager
Paris Baguette
, NJ
07.2022 - Current
- Lead training and development programs for back-of-the-house production, ensuring the highest standards.
- Led training classes and recorded instruction for later use.
- Developed new training programs in compliance with company and government standards.
- Delivered training material to diverse audiences of both blue and white-collar professionals.
- Monitored training costs to maintain training budget.
- Train and develop both new and existing employees, contributing to organizational growth.
Pastry Sous Chef / Production Supervisor
By CHLOE
, NY
01.2019 - 02.2022
- Managed daily production ordering, ensuring recipe quality, and overseeing inventory.
- Identified areas where efficiency can be improved within the pastry kitchen environment.
- Developed creative new menu items and recipes to ensure ongoing customer satisfaction.
- Coordinated with purchasing department regarding ingredients needs as well as pricing information.
- Customized items for seasonal offerings, special events and personal requests.
Kitchen Supervisor / Pastry Chef
Mélange Bakery OTG Newark Int’l Airport
03.2018 - 01.2019
- Oversaw staff scheduling, daily production procurement, trained employees, fulfilling orders and client invoicing.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Developed and delivered the summer and fall dessert menus for eight restaurants within the terminal.
- Delegated work to staff, setting priorities and goals.
- Developed menus for special occasions and events as requested by management.
Owner
Bite by Marzella – Jersey City, NJ
01.2014 - 03.2018
- Provided excellent customer service, developed recipes, and decorated various baked goods made to order.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Formed and sustained strategic relationships with clients.
- Conferred with customers to understand needs and finalize purchase orders.
Baker
Mélange Bakery OTG Newark Int’l Airport
05.2017 - 02.2018
- Managed croissant dough scaling, mixing, and laminating.
Accounts Payable
Frida Bistro/Rico Food - Services Salt Lake City, Utah
03.2008 - 06.2009
- Utilized QuickBooks to manage accounts payables, tracked purchase orders, and paid bills.
Education
Associate of Applied Science - Baking and Pastry
Hudson County Community College
NJ01.2015
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- New Employee Training
- Training Material Development
- Course Design
- Supply Coordination
- Recipe Development
- Catering Expertise
- Sanitation Practices
- Cake Decorating
- Quality Control
References
Available upon request
Certification
- ServSafe Manager Certificate
- ServeSafe Proctor
Languages
Spanish
Professional
References
References available upon request.
Timeline
Regional Training and Development Manager
Paris Baguette
07.2022 - Current
Pastry Sous Chef / Production Supervisor
By CHLOE
01.2019 - 02.2022
Kitchen Supervisor / Pastry Chef
Mélange Bakery OTG Newark Int’l Airport
03.2018 - 01.2019
Baker
Mélange Bakery OTG Newark Int’l Airport
05.2017 - 02.2018
Owner
Bite by Marzella – Jersey City, NJ
01.2014 - 03.2018
Accounts Payable
Frida Bistro/Rico Food - Services Salt Lake City, Utah
03.2008 - 06.2009
Associate of Applied Science - Baking and Pastry
Hudson County Community College
Bachelor of Science - Business Administration
Southern New Hampshire University
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